Managing a professional support team remotely, the full-time Support Engineering Manager will oversee skills development, operational control, and customer satisfaction while ensuring timely responses to customer cases. Key responsibilities Manage a support team, focusing on skills development and performance management Ensure all customer cases are addressed within SLA and maintain accountability for key performance indicators (KPIs) Act as the escalation contact for customers and contribute to continuous improvement of support processes Required qualifications Extensive CLI experience with Linux at a technical level Proven leadership and team management experience Fluency in English and preferably one additional language Experience with Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies Hands-on experience with Canonical's products and a track record of contributing to Open Source projects
Support Engineering Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.