Leading a team of Technical Solutions Engineers, the full-time Support Engineering Manager will triage, diagnose, and resolve production issues across the Bestow Platform while operationalizing support processes and enhancing automation in a remote environment. Key responsibilities Own the engineering support queue, including intake, triage, prioritization, escalation, resolution, and closure quality Command incidents as the senior technical responder, driving mitigation and durable fixes Automate repeatable tasks and develop self-service tooling to reduce manual intervention and improve efficiency Required qualifications 5+ years in the software industry with at least 3 years managing engineers while maintaining coding skills Professional experience with Go, Python, or TypeScript, and familiarity with scalable architectures and API tooling Experience in formal incident management and observability practices Proven ability to communicate effectively with both technical and non-technical stakeholders Experience supporting enterprise customers under contractual SLAs, preferably in regulated industries such as insurance, fintech, or healthcare
Support Engineering Manager in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.