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Description
Support Engineer - Oracle Health
Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week)
U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.
Overview
As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.
You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.
Responsibilities
Key Responsibilities
* Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
* Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
* Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
* Collaborate cross-functionally to escalate and resolve complex or critical issues
* Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
* Prioritize workload effectively to meet service level expectations and client needs
* Provide guidance and support to internal stakeholders on escalated customer situations
* Contribute to a collaborative team environment by sharing knowledge and supporting peers
* Participate in after-hours, weekend, and holiday on-call rotations for critical issue support
Qualifications
* 3+ years of experience in customer support, technical support, IT services, or healthcare industry
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
* Experience with troubleshooting, help desk environments, or ticketing systems
* Ability to work onsite 3 days per week in one of the designated hub locations
* Ability to obtain required government security clearance
Preferred Skills
* Basic IT and networking knowledge
* Experience with SQL or querying databases
* Familiarity with CCL, HL7, or healthcare systems
* Exposure to backend troubleshooting or system maintenance
* Technical certifications (preferred)
Qualifications
Minimum Job Qualifications
Education and/or Experience:
4 years of experience in customer support, technical support, or related field
OR
Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field.
Job Skills:
Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism.
Conflict Resolution: Demonstrated ability to identify, address, and resolve conflicts to maintain positive team dynamics.
Prioritization: Demonstrated expertise in prioritizing tasks and projects to ensure efficient resource allocation.
Compliance: Demonstrated knowledge of and adherence to regulatory, legal, and organizational compliance requirements.
Stress Tolerance: Demonstrated ability to maintain effective performance in high-pressure, time-sensitive situations.
Preferred Job Qualifications
Education and/or Experience:
5 years of experience in customer support, technical support, or related field.
OR
Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field AND 1 year of experience in customer support, technical support, or related field
Oracle Diagnostic Methodology Certification:
Oracle Diagnostic Methodology Certification within first 30 days of hire.
Description
Support Engineer - Oracle Health
Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week)
U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.
Overview
As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.
You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.
Responsibilities
Key Responsibilities
* Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
* Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
* Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
* Collaborate cross-functionally to escalate and resolve complex or critical issues
* Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
* Prioritize workload effectively to meet service level expectations and client needs
* Provide guidance and support to internal stakeholders on escalated customer situations
* Contribute to a collaborative team environment by sharing knowledge and supporting peers
* Participate in after-hours, weekend, and holiday on-call rotations for critical issue support
Qualifications
* 3+ years of experience in customer support, technical support, IT services, or healthcare industry
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
* Experience with troubleshooting, help desk environments, or ticketing systems
* Ability to work onsite 3 days per week in one of the designated hub locations
* Ability to obtain required government security clearance
Preferred Skills
* Basic IT and networking knowledge
* Experience with SQL or querying databases
* Familiarity with CCL, HL7, or healthcare systems
* Exposure to backend troubleshooting or system maintenance
* Technical certifications (preferred)
Qualifications
Minimum Job Qualifications
Education and/or Experience:
4 years of experience in customer support, technical support, or related field
OR
Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field.
Job Skills:
Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism.
Conflict Resolution: Demonstrated ability to identify, address, and resolve conflicts to maintain positive team dynamics.
Prioritization: Demonstrated expertise in prioritizing tasks and projects to ensure efficient resource allocation.
Compliance: Demonstrated knowledge of and adherence to regulatory, legal, and organizational compliance requirements.
Stress Tolerance: Demonstrated ability to maintain effective performance in high-pressure, time-sensitive situations.
Preferred Job Qualifications
Education and/or Experience:
5 years of experience in customer support, technical support, or related field.
OR
Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field AND 1 year of experience in customer support, technical support, or related field
Oracle Diagnostic Methodology Certification:
Oracle Diagnostic Methodology Certification within first 30 days of hire.
Support Engineer in nashville at Unknown Company
This position is listed as contract and onsite.