To support a growing organization, the full-time remote Support Engineer, IT End User will manage the MSP support queue, resolve complex technical issues related to Windows/macOS and Microsoft 365 applications, and oversee device lifecycle management and security protocols. Key responsibilities Oversee the MSP Tech Impact support queue for efficient ticket resolution and seamless IT service delivery Handle escalations for advanced incident resolution across various platforms and applications Administer end-to-end device management and contribute to security and access protocols Required qualifications 4-6+ years of experience in system operations and infrastructure support Proficient in Microsoft 365 administration, including Exchange Online and Teams Experience with Intune for device management and compliance Strong knowledge of security and networking concepts, including Microsoft Defender and Cisco Umbrella Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience