Providing expert-level technical assistance in a remote full-time capacity, the Support Engineer III will manage complex technical issues, optimize support operations using Zendesk automation, and mentor junior engineers while enhancing customer satisfaction. Key responsibilities Resolve escalated support cases and troubleshoot software issues related to microservices and system integrations Develop and implement automated solutions to streamline support workflows and improve operational efficiency Create and maintain documentation and knowledge base articles to support the technical team and enhance customer support Required qualifications 5+ years of experience in Technical Support or Customer Support within complex software environments Proficiency in Zendesk, particularly with automations, triggers, and macros Strong understanding of microservices architecture, APIs, and cloud services Experience with scripting languages such as Python, Bash, or Ansible Familiarity with cloud platforms like AWS or Azure and a grasp of networking concepts
Support Engineer III in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.