Providing exceptional technical assistance, the full-time remote Support Engineer I will serve as the first point of contact for customers, troubleshooting and resolving software-related issues while guiding them through product use and best practices. Key Responsibilities Serve as the primary point of contact for customers via various communication channels, delivering prompt and professional support Troubleshoot and resolve software installation, configuration, and usage issues while documenting all interactions and solutions Utilize AI-powered tools to enhance troubleshooting efficiency and contribute to knowledge management resources Required Qualifications Bachelor's degree in Information Technology, Computer Science, or related field, or 1+ years of relevant technical support experience Basic understanding of Windows and Linux operating systems, along with foundational networking knowledge General software lifecycle knowledge, including installation, configuration, and upgrades Experience with communication protocols such as HTTP, HTTPS, SMTP, FTP, SFTP, and SSH Strong customer service orientation with a passion for helping customers succeed