Support Engineer I

Supporting a remote-first, flexible shift schedule, the full-time Support Engineer I will assist customers with technical issues related to networking infrastructure, hardware deployment, and configuration while advancing their career in support engineering. Key Responsibilities Provide hardware and firmware deployment support for appliances and assist with network infrastructure configuration Engage in troubleshooting activities and collaborate with experienced engineers and cross-functional teams to resolve complex issues Utilize a ticketing system to manage customer inquiries, ensuring effective communication and timely resolution of concerns Required Qualifications Two years of experience in B2B Technical Support In-depth knowledge of the OSI Model and network infrastructure routing and switching concepts Excellent organizational and documentation skills Ability to work cooperatively with others and in fast-paced environments Reliable attendance and commitment to continuous learning