Support Desk Tech (on-site position/not remote)

Support Desk Tech (on-site position/not remote)

#2503

Morton, Mississippi, United States

Shift

1st Shift

Job Description

The Help Desk Technician is responsible for being on-time, professional, knowledgeable, and courteous. Additionally, the tech is to be a problem-solver and a server as the point of contact for issues impacting company IT operations.

Responsibilities and Duties:

• Resolve technical support requests via incoming ticket requests, e-mails or calls
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
• Resolves problem situations in a professional manner.
• Use current ticket system to create tickets to self, technician, or appropriate IT Staff for assigning escalated support requests.
• Consistently reviews and prioritizes tickets and workload
• Participate in the On-Call rotation for After Hours support.
• Work effectively with all levels of employees in the organization.
• Complies with all Company policies and guidelines.
• Perform other related duties as necessary or as assigned by supervisors.

Requirements

Knowledge Skills and Abilities

• Experience working on a Help Desk, Service Desk, or IT support team
• Experience with Active Directory, Group Policy, and Citrix preferred
• Knowledge of PC hardware and software - installing, configuring, diagnosing and troubleshooting.
• Intermediate to advanced knowledge/experience with most of the Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
• Ability to handle multiple priorities and varied technical tasks
• Good customer service orientation with the ability to explain technical concepts to non-technical users
• Strength in formal (written) and informal (verbal) communication skills

Education and Experience Required

• Associate's Degree or higher in IT related area desired but not required
• CompTIA A+, Network+, or Security+ Certification preferred
• 2-4 years of IT helpdesk experience or other IT experience desired but not required

Preferred Qualifications/Qualities

• A passion for information technology, and desire to build or continue a career in the IT industry.
• Maintain a "whatever it takes" attitude to help us make users happy at all times, day or night, weekend or holiday. Some after-hours/weekend work may be required.
• Demonstrate superior time-management skills and ability to manage multiple projects and tasks simultaneously.
• Demonstrate a continuous passion for learning both at home and on the job.

Physical Requirements

• Typical office environment within a manufacturing plant utilizing computers, telephones and other office equipment.
• Frequently sit for long periods.
• Occasionally lift up to 25 lbs.
• May be exposed to noise (>85 decibels), CO2, and moving production lines.
• May be exposed to damp, wet, and cold environments.
• Work around live and/or raw animal odors.

Benefits Information

Benefits Eligibility Varies

• Paid Time Off
• 401k Savings Plan
• Health, Dental and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• FREE $25,000 life insurance policy with additional life insurance programs available
• Company Sponsored Purchasing Program
• On-the-Job Training Provided
• Weekly Pay Check
• Promotional Career Opportunities
• All required Personal Protection Equipment is provided
• Company Cook-Outs, Safety Rewards, Giveaways, etc.
• Come be a part of a Family Oriented Company that offers so much more!

KOCH FOODS IS A DIVERSE COMPANY THAT BELIEVES ITS EMPLOYEES ARE THE FOUNDATION FOR INVESTING IN ITS FUTURE. AT KOCH FOODS, EVERY TEAM MEMBER IS CRITICAL IN HELPING US DELIVER ON OUR COMMITMENT TO OUR CUSTOMERS. KOCH FOODS IS AN EQUAL OPPORTUNITY PARTNER.