Leading the development of a high-performing technical support team, the full-time Support Delivery Lead will build and manage a global team to resolve complex technical issues for strategic enterprise accounts while collaborating with engineering and product teams remotely. Key Responsibilities: Build and lead a team of technical experts to serve as the last line of defense before core Engineering Partner with engineering and customer teams to resolve escalated issues and coordinate resources across multiple teams Operationalize solutions from customer issues to improve internal processes and enhance overall customer experience Required Qualifications: 6+ years of experience leading technical support engineering or software engineering teams in fast-paced environments 10+ years of experience in technical support engineering or software engineering Proven ability to empower senior individual contributors while providing clear technical and operational direction Deep technical experience in application development or infrastructure with a focus on customer reliability Strong cross-functional partnership skills with a track record of influencing engineering and product roadmaps
Support Delivery Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.