Providing level I customer service support, the full-time Support Center Representative will assist Molina members and providers through various communication channels, addressing inquiries and enhancing the overall experience. Key responsibilities Deliver service support via phone, chat, and email while documenting member and provider inquiries accurately Conduct surveys related to health assessments and satisfaction, while meeting performance goals in call quality and attendance Collaborate with internal and external stakeholders to address provider needs regarding member eligibility and benefits Required qualifications Up to 1 year of customer service, call center, or sales experience in a high-volume environment Data processing experience and proficiency in Microsoft Office suite Strong organizational and time-management skills with attention to detail Ability to maintain confidentiality and comply with HIPAA regulations Effective communication skills and ability to build positive relationships with coworkers and customers