Support Center Representative

Providing level I customer service support, the full-time Support Center Representative will assist Molina members and providers through various communication channels while addressing inquiries and improving the overall experience. Key responsibilities Deliver service support via phone, chat, and email for Medicaid, Medicare, and Marketplace lines of business Conduct surveys related to health assessments and member/provider satisfaction, documenting inquiries accurately Collaborate with internal and external stakeholders to address member and provider needs effectively Required qualifications Up to 1 year of customer service or call center experience in a fast-paced environment Data processing experience and proficiency in Microsoft Office suite Ability to maintain confidentiality in compliance with HIPAA regulations Strong organizational and time-management skills with the ability to manage multiple tasks Effective verbal and written communication skills to establish positive relationships