Working remotely on a full-time basis, the Support and Solutions Representative will receive and resolve inquiries from students and faculty, educate on technical issues, and manage administrative tasks in a fast-paced environment. Key responsibilities: Receive and resolve student and faculty inquiries via phone, chat, and email Educate and troubleshoot technical support issues related to the University's platform tools Document and escalate incidents while meeting productivity goals for caller satisfaction and first call resolution Required qualifications: High School Diploma 1+ years of related experience in an inbound technical support environment Proficiency in Microsoft Office, Windows OS, and web browsers Strong customer service skills with the ability to communicate technical information effectively Capability to resolve issues on the first contact
Support and Solutions Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.