Support & Integrations EngineerPrediko is transforming how Shopify merchants manage inventory. As one of our Support & Integrations Engineers, you'll sit at the intersection of customer success and engineering, helping merchants get up and running smoothly while ensuring our CX team has the tools they need to deliver best-in-class support.This isn't a back-office support gig ? you'll be solving real technical problems, building internal tools, and directly shaping the experience of hundreds of merchants.What You'll Be DoingOnboarding Support: Work closely with new customers to troubleshoot and resolve technical issues during onboardingIntegration Problem-Solving: Debug API connections, data pipelines, and Shopify integrations so merchants can trust their data from day oneBuild Internal Tools: Develop and maintain internal back-office applications to give the CX team superpowers when resolving ticketsBridge Between Teams: Act as the technical voice inside the Customer Success team, while feeding insights back to engineering for product improvementsOwn Your Impact: Take issues from investigation to resolution, and proactively suggest improvements to prevent future problemsFeature Engineering: Build customer facing features and improvements from month one, served to thousands of usersAbout YouMust Haves:2–4 years of experience in a technical support, product engineering, or backend roleStrong Python skills (we use FastAPI internally)Solid SQL skills — able to write queries, debug data issues, and help customers trust their numbersA problem-solver's mindset: you enjoy debugging and finding root causesClear communicator who can explain technical issues to both technical and non-technical audiencesCustomer-first attitude: you get satisfaction from helping merchants succeedComfortable working in a fast-paced startup environment, with ambiguity and rapid learningNice to Haves:Experience with e-commerce APIs (Shopify, Amazon, etc.)Knowledge of PostgreSQL, ClickHouseExperience working cross-functionally between product, engineering, and CX teamsRegularly using AI tools to automate and simplify workflows or repetitive jobsExperience shipping code to productionOur StackBackend: Python, FastAPIData: PostgreSQL, MongoDB, ClickHouseInfra: GCP, Docker, TofuFrontend: NextJS (for internal tools)Tools: GitHub, Sentry, Datadog, Retool, Claude Code, CodexWhy Join Prediko?Merchant Impact: You'll be the one who makes onboarding smooth and keeps our customers' trust highBlend of Skills: A rare chance to mix coding, debugging, customer interaction, and product thinkingGrow With Us: Be an early technical voice in the Customer Success org — with opportunities to grow into integrations, solutions engineering, or product rolesCollaborative Culture: You'll work closely with CX, product, and engineering in a no-ego environment where the best idea winsCompetitive Package: Salary + equity, plus hybrid working between our Soho office and remote flexibilityHiring ProcessIntro Call (45 min): A first conversation with our CTO and COO to align on skills and expectationsTechnical Challenge (~1.5h): Debugging + SQL/Python exercises simulating real onboarding issuesTeam Chat: A conversation with the CEO and CX team to explore cultural fit and collaboration style