Managing global ecommerce order fulfillment, the full-time Support Analyst will oversee order processing, support promotion creation, and track order issues while working remotely. Key responsibilities Support corporate Personalization Strategy through logo approvals and enforce SLAs with digitizers and embroiderers Proactively monitor D2B firm orders and communicate any processing or availability issues Reconcile invoices from outside vendors and provide standardized reporting and analytics to track key metrics Required qualifications Bachelor's Degree in Marketing, Business Administration, Sales, or equivalent experience 3-4 years of combined Customer Service or Order Fulfillment/Management experience Proficiency in relevant computer applications, including SAP, Outlook, Excel, and SalesForce Strong organizational and multitasking capabilities in a fast-paced environment Ability to work independently and collaboratively with minimal supervision