Building strong relationships with assigned customers, the full-time Support Account Manager will serve as a trusted point of contact for support needs, proactively address potential issues, and ensure timely resolution of customer inquiries in a remote environment. Key responsibilities Maintain relationships with customers and act as a primary contact for support-related inquiries Monitor support activity to identify trends and proactively resolve potential issues Coordinate with internal teams to address customer concerns and improve overall support processes Required qualifications 3 years of experience in SaaS support or technical account management Bachelor's degree or equivalent experience Experience with procurement, supply chain, or enterprise SaaS solutions is preferred Strong organizational skills with the ability to manage multiple priorities Proficiency in analyzing support data and customer feedback for improvement opportunities
Support Account Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.