Supply CoordinatorThis position is not eligible for employer sponsorship.To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.*This is NOT a work from home position*Job Description:Under the direction of the SSR Supervisor, you will be part of the Supply Service Representative Team that provides customer service to internal U-Haul sites.
This team is responsible for the processing and entry of orders as well as expediting or special handling of orders as needed. The SSR team is expected to support all U-Haul locations with any and all questions or concerns related to the Supply Chain.SSR Duties:Maintain high-level of customer serviceEnsure communication with customers or suppliers via phone and email are always professional and cordialEscalate concerns to Buyers, Material Planners, Freight and Management Team if a supplier's performance is impacting U-Haul sites negativelyProvide resolutions for disputes to satisfy stakeholders while maintaining department policyEnsure responses to field Feedbacks regarding issues with orders appropriate, per process and helpfulAssist Buyers/Planners/Freight and Management with special tasks and reportingReview orders in error status, and correctParticipate in continuous training with SSR Team on systems and on daily/as needed tasksCommunicate critical information quickly and effectively to all pertinent groups when changes or challenges ariseReview orders for compliance with Purchasing policies and internal auditAssist with completion of all daily/as needed SSR tasksStrive for continuous improvement and growth, including process development and changes for the groupJob Requirements:Customer Service experience (2+ years preferred)Good decision-making skillsPositive attitude and willingness to helpGreat organizational and follow-up skillsExcellent communication skills (both verbal and written)Ability to multi-taskProficient in Microsoft Office Suite, particularly ExcelExperience with SAP (or other similar ERP system)Education:Required: High school diploma or GEDPreferred: Associate's Degree or the equivalent in experienceU - Haul Offers:Medical insurancePrescription drug plansDental & Vision plan with hearing care discountsOnsite medical clinic for team members and eligible family membersNew indoor fitness gym (Midtown Phoenix campus)Get Fit Gym Reimbursement ProgramRegistered Dietitian ProgramWeightWatchers®CVS Virtual CareU-Haul Kids Program24-Hour Nurse LineWellness Program (Healthier You initiatives & challenges)Mindset App ReimbursementPet Insurance & Wellness plansCareer stabilityOpportunities for advancementValuable on-the-job trainingTuition Reimbursement ProgramFree online courses for personal and professional development at U-Haul University®Employee Stock Ownership Plan (ESOP)Company-paid life insuranceVoluntary life insurance optionsShort-Term and Long-Term DisabilityCritical Illness, Accident & Hospital Indemnity plansBusiness & business travel insuranceMetLaw Legal ProgramMetLife Auto & Home InsuranceLifeLock Identity Theft ProtectionDave Ramsey's SmartDollar® Financial Wellness ProgramU-Haul Federal Credit UnionPaid holidays, vacation, and sick timeYou Matter Employee Assistance Program (EAP)Discounts on cell phone plans, hotels, computers, vehicles & moreCommunity involvement & volunteer opportunitiesU-Haul Mothers Program (Paid maternity leave)