Working Hours: Monday to Saturday | 8:00 AM 5:00 PM
Stone Age Australia is seeking a highly organized, detail-oriented, and proactive Supply Chain & Customer Operations Coordinator . In this role, you will be responsible for end-to-end supplier communication, manufacturing tracking, international shipping logistics, customer updates, accounts receivable follow-up, and tender pricing support.
Key Roles & Responsibilities
- Supplier & Production Coordination:
- Communicate daily with overseas suppliers regarding active purchase orders.
- Track manufacturing timelines, obtain production updates, and proactively resolve delays.
- Request regular production photos/videos to monitor manufacturing quality and packaging.
- Shipping & Logistics Management:
- Coordinate with shipping lines, freight forwarders, transport providers, and customs brokers.
- Track containers, monitor ETAs, and manage import/export documentation (Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, Fumigation Certificates, Insurance Documents).
- Customer Order & QC Updates:
- Provide customers with timely updates regarding order status, shipment milestones, and estimated delivery dates.
- Share production, quality control (QC), and packaging photos with clients for complete transparency.
- Manage delay communications proactively by providing revised timelines and clear explanations.
- Accounts Receivable & Administration:
- Send monthly account statements and remind customers of upcoming or overdue payments.
- Professionally follow up on outstanding invoices and escalat**e** overdue accounts when necessary.
- Project Pricing & Tender Support:
- Source supplier quotations and prepare preliminary cost estimates/pricing schedules for project inquiries and tenders.
- Submit completed pricing files to senior management for final review and approval prior to client submission.
- Internal Reporting & Supply Chain Planning:
- Maintain precise tracking records to update sales and management teams.
- Identify potential supply chain risks and support inventory planning using reliable ETA forecasts.
Desired Candidate Profile
- Experience: 3 to 8 years in international supply chain coordination, freight logistics, or customer operations.
- Skills: Strong knowledge of import/export documentation, shipping operations, and accounts receivable tracking.
- Attributes: Highly organized, solution-focused, reliable, and capable of multi-tasking in a fast-paced environment.
- Communication: Excellent written and verbal communication skills for daily client and overseas supplier interactions.
- Availability: Comfortable working Monday to Saturday, 8:00 AM 5:00 PM.
Key Performance Indicators (KPIs)
- On-time supplier follow-ups and accurate tracking records.
- Flawless management of shipping documentation and container ETAs.
- Proactive customer communication and timely QC updates.
- Effective invoice follow-up and prompt tender pricing submissions.