Job Title
VA Careers - Medical Support Assistant
Duties
Help Scheduling, canceling, re-scheduling patient's appointments and/or consults
Entering no-show information
Monitoring electronic wait lists
Preparing for clinic visits
Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
Monitoring both inpatient and outpatient appointments for areas of responsibility
Obtaining medical information from patients
Coordinating information and actions related to patient care and services
Ensuring encounter forms are completed in order to obtain appropriate workload credit
Verifying and updating demographics and insurance information
Ensures that the Interdisciplinary Team setup (including consult category of care) is closely monitored to effectively support the needs of the VA clinics, and make any necessary adjustments.
Work with the team to reinforce the plan of care and self-help solutions
Managing consult metrics to verify and validate accuracy and resolve issues
Participates and provides input in problem solving on operational issues or procedures in team meetings
Other duties as assigned
Work Schedule: Monday-Friday 8:00am-4:30 pm
Compressed/Flexible: Not available
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement: #
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized