Supervisor

SUPERVISOR - Woodbury Common Premium Outlets, New York

The Supervisor will play a key role in supporting the daily operations of the boutique, driving sales performance, and leading by example on the sales floor. This position combines strong commercial focus with team leadership, ensuring an outstanding client experience while fostering a high-performing and service-oriented culture.

The ideal candidate has a proven background in luxury retail, strong clienteling capabilities, and experience motivating teams to achieve and exceed business objectives.

Key Responsibilities

• Support the Store Manager in the daily management of the boutique and team.
• Lead and motivate the sales team to consistently achieve sales and KPI targets.
• Deliver and promote an exceptional luxury client experience.
• Drive clienteling initiatives and ensure the development of long-term customer relationships.
• Monitor and leverage CRM tools to maximize client engagement, retention, and business opportunities.
• Coach and develop team members through regular feedback and on-the-floor support.
• Ensure brand standards, visual merchandising guidelines, and operational procedures are consistently maintained.
• Analyze sales performance and identify opportunities to drive business growth.
• Manage client issues professionally and efficiently, ensuring the highest level of customer satisfaction.
• Act as a brand ambassador, embodying the values and image of the Maison at all times.

Requirements

• Previous supervisory or leadership experience within luxury retail, premium fashion, accessories, jewelry, or high-end hospitality.
• Strong track record of achieving sales objectives and driving team performance.
• Advanced clienteling skills with the ability to cultivate and grow a loyal client base.
• Proven experience utilizing CRM systems and customer-focused sales strategies.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work in a fast-paced, customer-centric environment.
• Availability to work a flexible retail schedule, including weekends and holidays.
• Full availability to work on a 5-days-out-of-7 rotation.
• Fluency in English is required; additional languages are considered a plus.

Compensation & Benefits

• Competitive base salary: $85,000 - $90,000 per year
• Performance-based Management Bonus Plan (MBO)
• Comprehensive medical insurance with 80% employer contribution
• Employee merchandise discount
• Uniform allowance
• Career development opportunities within an internationally recognized luxury brand
• Opportunity to be part of an exciting new store opening and expansion project

Why Join Us?

This is a unique opportunity to contribute to the launch of a new luxury retail destination while joining a brand renowned for excellence, craftsmanship, and innovation. If you are passionate about luxury retail, team leadership, and creating exceptional client experiences, we would love to hear from you.

Apply now and become part of an exciting new chapter in luxury retail.