Supervisor, Underwriting Support

Supervisor, Undwriting SupportThe Supervisor, Undwriting Support will lead and develop team members through effective supervision, mentoring, coaching, and training.Conduct regular performance evaluations, ensuring alignment with company goals, values, and performance expectations.Identify, implement, and monitor training programs; provide targeted coaching to address skill gaps.Monitor team performance and partner with senior leadership to drive achievement of departmental goals and performance improvements with urgency.Prioritize, analyze, and execute assigned workstreams while managing competing demands.Effectively delegate tasks and enterprise initiatives to ensure timely and accurate execution.Establish clear team goals, service level agreements (SLAs), and performance expectations.Partner with senior leadership to identify and prioritize strategic initiatives impacting the department.Serve as a cross-functional liaison between Underwriting Assistants (UAs), Underwriters, Operations, IT, and other business units.Review and resolve escalated issues, providing end-to-end solutions with a strong sense of ownership and urgency.Oversee day-to-day UA operations, including quality control and performance oversight.Develop, maintain, and enhance process and workflow documentation to support consistency and audit readiness.Conduct UA file audits to validate compliance with guidelines and authority levels, and identify training opportunities.Resolve complex account handling and client-related issues in collaboration with stakeholders.Leverage data analytics to monitor and report on SLAs, SOP adherence, vendor metrics, and operational performance.Support vendor management processes and performance oversight.Promote a culture of collaboration, teamwork, and open communication.Demonstrate comprehensive understanding of organizational structure and cross-functional workflows.Assess and address both individual and team-wide training and development needs.Act as a Subject Matter Expert (SME) for system initiatives, including:TestingRequirements gathering and inputImplementation and rollout supportQualificationsHigh school diploma or equivalent required; associate or bachelor's degree preferred.5+ years of leadership experience or equivalent work experience.Strong understanding of performance metrics and operational KPIs.Proficiency in Microsoft Office Suite (Outlook, Excel, Word, etc.).Demonstrated ownership and accountability with a focus on driving results.Strong critical thinking and problem-solving skills.Proven leadership and team collaboration capabilities.Self-motivated with an independent, proactive learning style.Excellent written and verbal communication skills with a solution-oriented approach.Ability to drive collaboration across teams and functions.Strong time management skills with the ability to meet deadlines in a fast-paced environment.Ability to effectively manage multiple priorities while considering impacts across stakeholders.Strong interpersonal skills with the ability to balance empathy and accountability.Highly analytical with the ability to interpret data and drive actionable insights.Additional Company DetailsWe do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full-time regular employees which for this role includes: Base Salary Range: $85,000 - $105,000 The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Eligible to participate in the annual discretionary bonus program.

Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.Sponsorship DetailsSponsorship not Offered for this Role