Supervisor

Now hiring Supervisor (Team Lead) , Service Delivery

Tempe, AZ (Onsite)

Up to $60,000 + Bonus Opportunity (Up to 25% Annually)

Are you a polished leader with a passion for delivering exceptional customer experiences? We're seeking a Supervisor, Service Delivery to lead a team within a rapidly growing Concierge Division that provides premium, white-glove support to VIP clients.

This is an exciting opportunity to join a brand-new business unit supporting high-value customers and helping shape the future of the organization.

During a Typical Day, You'll

• Coach associates to deliver white-glove, personalized service and achieve company and client goals, while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects

• Model the concierge standard by listening in on and joining customer interactions, giving real-time feedback on tone, empathy, and ownership

• Handle VIP customer escalations with urgency, discretion, and care, making sure every customer walks away feeling valued

• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks

• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed

• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes

What We're Looking For

? Previous leadership experience in customer service, hospitality, sales, or contact center environments

? Strong sales, upselling, or client relationship management experience

? Excellent communication and executive presence

? Comfortable working with VIP and high-profile clientele

? Ability to thrive in a fast-paced environment where processes and priorities can evolve

? Professional, polished, and customer-focused approach

Schedule & Training

• Training: 2 weeks onsite
• Schedule: Monday-Friday with some flexibility based on business needs
• Typically no evening hours beyond approximately 6:00 PM

Apply today!