Supervisor

Now hiring Supervisor (Team Lead) , Service Delivery

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Tempe, AZ (Onsite)

Up to $60,000 + Bonus Opportunity (Up to 25% Annually)

Are you a polished leader with a passion for delivering exceptional customer experiences? We're seeking a Supervisor, Service Delivery to lead a team within a rapidly growing Concierge Division that provides premium, white-glove support to VIP clients.

This is an exciting opportunity to join a brand-new business unit supporting high-value customers and helping shape the future of the organization.

During a Typical Day, You’ll

• Coach associates to deliver white-glove, personalized service and achieve company and client goals, while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects

• Model the concierge standard by listening in on and joining customer interactions, giving real-time feedback on tone, empathy, and ownership

• Handle VIP customer escalations with urgency, discretion, and care, making sure every customer walks away feeling valued

• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks

• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed

• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes

What We're Looking For

Previous leadership experience in customer service, hospitality, sales, or contact center environments

Strong sales, upselling, or client relationship management experience

Excellent communication and executive presence

Comfortable working with VIP and high-profile clientele

Ability to thrive in a fast-paced environment where processes and priorities can evolve

Professional, polished, and customer-focused approach

Schedule & Training

• Training: 2 weeks onsite
• Schedule: Monday-Friday with some flexibility based on business needs
• Typically no evening hours beyond approximately 6:00 PM

Apply today!