Supervisor, Service Center Operations

Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. Your diversity of thought, experience, and knowledge are valued. More than a workplace, we celebrate our successes and take pride in serving our communities.

As the Service Center Supervisor, you will be responsible for supervising the activities of contact center associates as assigned within the Service Center division. You'll play a key role in ensuring day-to-day operations run smoothly while driving performance, consistency, and strong customer experience.

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. Responsible for the selection, training, and performance of associates including personnel actions such as salary and bonus adjustments, performance appraisals, promotions, etc. Audit interactions with a focus on low-effort experiences, quality customer service, and compliance within our letter of authority. Monitor and maintain good relationships with all third-party vendors ensuring quality of service. Support company-wide initiatives and change management for current and future products and services. Handle complaints from agents and monitor customer feedback. 5 + years of insurance experience including underwriting, contact center, billing, and other support services.

Knowledge of personal computers

Coaching and mentoring skills

Preferred Education and Training Associate's or Bachelor's degree in Business, Insurance or related field The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Short and Long Term Disability

Flexible Spending Accounts

Life and Accidental Death & Disability

Employee Assistance Program

Bonus eligible based on performance

West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.