Supervisor Prosthetic Representative

Summary

The incumbent serves as a Supervisor Prosthetic Representative - responsible for supervising the full range of all phases of prosthetic operations and Prosthetic and Sensory Aids Service (PSAS) staff. The incumbent serves as an expert advisor administering - analyzing - evaluating - planning - developing - and work concerned with prosthetic and sensory aids services to disabled patients throughout the Veterans Health Administration (VHA).

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship
• Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency
• Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74 to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English
• (1) Experience
• One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology
• knowledge of accounting methods
• ability to research - analyze - comprehend - and apply decisions
• basic knowledge of inventory management procedures
• ability to use computer software packages for word processing - spreadsheet development - and database management
• and ability to work independently and as a member of a team
• or (2) Education
• A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care - public administration - or business
• The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy - physical therapy - kinesiotherapy - social work - psychology - prosthetics - orthotics - respiratory therapy - assistive technology - business law - leadership - healthcare - public administration - or business management
• This course work may have been completed within the degree or in addition to the degree
• or (3) Experience/Education Combination
• Equivalent combinations of experience and education are qualifying
• Grade Determinations: In addition to the basic requirements for employment - the following criteria must be met when determining the grade of candidates: GS-12 Supervisor Prosthetic Representative (a) Experience
• At least one year of experience equivalent to the GS-11 grade level
• (b) Demonstrated Knowledge - Skills - and Abilities
• In addition to the experience above - the candidate must demonstrate all of the following KSAs: 1
• Leadership and managerial skills - including skill in interpersonal relations and conflict resolution to deal with employees - team leaders - and managers
• 2
• Ability to perform the full range of supervisory duties - including responsibility for assignment of work to be performed
• evaluation of performance
• selection of staff
• and recommendation of awards - advancements - and disciplinary actions
• 3
• Ability to manage a health care program that provides home medical equipment - rehabilitation services - home oxygen - visual or hearing impairment devices - assistive technology - orthotics - or prosthetics
• 4
• Skill in coordinating work flow and work assignments
• 5
• Ability to counsel patients and work effectively with a clinical team to resolve conflict.(c) Assignments
• For all assignments above the full performance level - the higher-level duties must consist of significant scope - complexity (difficulty) - and range of variety - and must be performed by the incumbent at least 25% of the time
• The supervisor is responsible for the supervision - administrative management - and direction of assigned PSAS staff
• The supervisor is delegated full administrative and professional responsibility for planning and directing the staff activities for the section or equivalent work unit
• Program areas of responsibility include - but are not limited to - procurement
• PSAS clinical services - customer service/reception - inventory management associated with medical - rehabilitative - and durable medical equipment devices - home durable medical equipment deliver/set-up/installation
• visual or hearing devices - assistive technology - orthotics/prosthetics - PSAS contract development - management and oversight of contract programs - such as home oxygen - durable medical equipment - orthotics/prosthetics - and eyeglasses - and benefit programs - such as home and structural alterations - automobile adaptive equipment - clothing allowance
• They serve as contract officer representative for PSAS contracts and chair facility committees and administer benefit programs
• The Supervisor provides education and training to Veterans - caregivers - VA clinical teams and PSAS staff
• The Supervisor assures compliance with accrediting agency and regulatory requirements
• establishes and monitors performance and quality metrics
• reviews and modifies work processes to achieve optimal efficiency and effectiveness
• ensures customer satisfaction
• and takes corrective actions as needed
• He/She develops policies and procedures
• manages document control
• develops performance standards - position descriptions and functional statements
• and is responsible for professional and administrative management of an assigned area to include budget execution
• Approves and disapproves employee leave requests
• monitors time and attendance
• and ensures that all requests for hiring - promotions - awards and disciplinary actions are justified and carried out according to appropriate VA Human Resources policies and procedures
• The supervisor maintains interdepartmental relations with other services to accomplish medical center goals
• Preferred Experience: Supervisory experience
• Experience with Clothing Allowance - Auto Adaptive Equipment - Home Improvement & Structural Alterations benefits
• Experience with fund control points and budget
• Reference: VA Handbook 5005/94 - Part II - Appendix G34 - dated January 18 - 2018
• For more information on this qualification standard - please visit
• The full performance level of this vacancy is GS-12
• Physical Requirements: Work is sedentary but also demands standing - walking - bending - twisting - and carrying light items
• This position requires visual acuity - keen hearing - clear distinctive speech - and manual dexterity
• This position requires potentially long periods of continued sitting - with intermittent bending - pulling - and pushing
• Movement between work areas within the health care system is expected
• Lifting and carrying of objects up 25 pounds may be required.

Duties

• Duties include but are not limited to: Provides supervision - administrative management - and direction to assigned staff with delegated full administrative and professional responsibility for planning and directing the staff activities for the section or equivalent work unit
• Assures compliance with accrediting agency and regulatory requirements
• Drafts - develops - and implements new local organizational policies - directives - and procedures that are consistent with national policies - procedures - and programs
• Manages document control and provides documents to the supervisor for final approval after the incumbent submits final - review - comments - and recommendations
• Oversees the operation of the prosthetic - orthotic - optical laboratories - including restorations activities
• Provides professional and administrative management of an assigned area to include budget execution
• Supervises staff that serves as an advisor to clinicians regarding selection - prescription - and acquisition of prosthetic devices involving furnishing information on new developments in the field of prosthetics and sources of supply for such devices
• Interprets prescriptions of clinicians to make certain that proper prosthetic devices are selected
• Possesses program responsibility for contracting - procurement - clinical services - customer service and reception associated with medical - rehabilitative - and durable medical equipment devices and home durable medical equipment delivery and installation
• Prepares and authorizes purchase orders for a wide variety of prosthetic and orthotic devices
• Keeps the supervisor well informed of procurement or contract issues as they arise for accountability purposes
• Serves as a contract officer representative for contracts and chair facility committees and administer benefit programs
• Monitors contracts for compliance with the statement of work and receives - analyzes - and completes requests for prosthetic equipment and services
• Procures - maintains - controls - and issues materials - supplies - and equipment for inventory
• Refers veterans to proper clinical area for evaluation
• Monitors and ensures requests for items or services are completed and received following established timeframes and confers with contractors - vendors - and other health care workers as needed regarding procurement status and other needs and concerns
• Oversees contract programs - such as orthotics/prosthetics - home oxygen - durable medical equipment - eyeglasses - and benefit programs - such as home and structural alterations - automobile adaptive equipment - clothing allowance
• Maintains continuous liaison with manufacturers and dealers of prosthetic supplies - inspecting their facilities and services and participants in the award of prosthetic appliance contracts
• Oversees programmatic activities for visual or hearing devices - orthotics/prosthetics - assistive technology - and contract development
• Works in collaboration with supervisor and senior staff to plan - develop - and prepare budget estimates
• Develops cost-containment measures for prosthetic equipment and services and authorizes benefit payment and reimbursement
• Identifies and selects national health care procedural codes to be entered for every item purchased through and/or billed to ensure proper reporting
• Conducts data analysis using the program's statistical data to prepare various reports regarding prosthetics and sensory aids
• Collaborates with clinical staff when devices and equipment require repair or replacement and takes necessary actions to resolve issues
• Reviews - interprets - and applies laws concerning benefits available to disabled patients
• Maintains awareness regarding medical and psychological problems related to patients need to use prosthetic devices
• Authorizes the purchase - fabrication - fitting - or repair of prosthetic devices
• Responds to a variety of policy and correspondence inquires related to contractors - congressional inquiries - veteran concerns - specialty benefits program issues - new local and national guidelines implementation - and develops tools that allow monitoring of a quality assurance program
• Assures compliance with accrediting agency and regulatory requirements
• Completes human resources assignments independently - including drafting and developing position descriptions - functional statements - performance standards - and competencies
• Work Schedule: Monday through Friday - 8:00 a.m
• - 4:30 p.m
• EST
• Telework: Ad Hoc
• Virtual: This is not a virtual position
• Functional Statement #: F03303
• Relocation/Recruitment Incentives: Not Authorized
• Pay: Competitive salary and regular salary increases
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual - based on prior work experience or military service experience.