Supervisor of Payment OperationsThe Supervisor of Payment Operations will have advanced industry knowledge of all Treasury Management products and Debit Card solutions inclusive of ACH, Wire Transfer, Positive Pay, account analysis and the related billing, the various sweeps services, Remote Deposit Capture, Commercial Cash Vault, and Lockbox and Debit Card Fulfillment and Faster Payment Rails. The supervisor is responsible for the day-to-day management of team members and tasks associated with establishing or maintenance requests of the various solutions, research requests, error resolution practices, risk mitigation and all reporting, retention and regulatory standards as set within bank policy, procedures and Federal or state laws and nationally recognized standards. The Supervisor will provide direction, support, training, coaching and support to team members, on a regular basis or as processes change or update.
This role is also responsible for ensuring an efficient workflow process, leading business line initiatives or act as a primary resource for corporate and business level projects. It is the role of the Payment Operations Supervisor to ensure department adherence to all corporate, state, and federal laws, identify and remediate outdated processes or as regulations change, and harbor a safe and enriching workplace environment for all department team members.Position AccountabilitiesLive our core values: Caring. Committed.Provide exemplary leadership and people management practices to ensure teammates are providing exceptional service to internal and external customersAssist with teammate training and motivation to achieve production goalsDemonstrate team-building skills by exampleProvide leadership and direction for problem solving, process improvement, and skill developmentPrepare teammates to answer and assist internal and external customers and serve as a resource for escalated customer issues and questionsLead the development and enhancement of policy, processes, and proceduresAssist with personnel instruction regarding policies and procedures, ensuring teammates are informed of changesConduct quality assurance audits to ensure departmental procedures are achieving the desired resultsAttend required meetings and functions as neededParticipate in enterprise and business lead projects, acting as the subject matter expert in various payment railsCollaborate with other Supervisors or lines of business to ensure partnerships between systems and functional tasksExceptional understanding of daily & monthly payment processing reporting and tasksValidate teammate activities to ensure work is performed timely, completely, accurately, and in compliance with regulations and defined policies and proceduresAddress and remediate any audit findings, compliance violations or customer complaintsManagement of employee scheduling, paid time off and time cardsManagement of timely completion of employee compliance coursesIndividualized teammate coaching, goal setting and quarterly check ins for career developmentTrack teammate performance and conduct annual performance reviewsOrganizational RelationshipThis position reports to the Manager of Payment OperationsPosition QualificationsEducation & ExperienceUndergraduate Degree (preferred) or equivalent professional experience in this line of work (required)Certified Treasury Professional (CTP), Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) or equivalent industry related accreditation (strongly preferred)Minimum of 7+ years of Bank Operations experience in a "back office" capacity (required)3+ years supervisory or management experience (required)Knowledge & SkillsProficiency with MS Office programsHigh level of accuracy and great attention to detailAbility to build and maintain relationships with internal and external customersPossess extensive knowledge of ACH, Wire or TM Fulfillment operational duties, policies, and procedures, with proven ability to explain the purpose behind the processAbility to organize and prioritize work loadExcellent customer service skillsExcellent oral and written communication skillsDetail oriented and quality focusedProven problem solving and decision-making abilities; able to think analyticallyAble to handle multiple tasks and simultaneous projectsAbility to influence, persuade, and train team members and motivateIn depth knowledge of payment operations, products, sales, service and document retention periodsAdvanced knowledge of Federal Regulations, Enterprise Policies, and bank and customer rights and responsibilities or protections as determined by regulations and bank policies.Ability to monitor and manage processes, assess and mitigate associated risksAbility to navigate and research multiple systems and understand functional capabilitiesIndustry experience with leadership and innovationStrategic thinking and communication skillsWillingness to explore, support, test and teach innovative system functionality and productsDemonstrated ability to people manageAdvanced knowledge and experience in payment process flows and the participants within the given networkSalary offered will be based on several factors including but not limited to education, work experience, certifications, etc.
This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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