Supervisor, Member Outreach / MCO Training Specialist (Remote)

Overview

Supervisor, Member Outreach / MCO Training Specialist (Remote) – Molina Healthcare. This remote role will focus on spearheading and facilitating training initiatives that we are currently undergoing and have upcoming.

Responsibilities

• Design, develop, and deliver training programs for new hires and existing staff.
• Conduct onboarding sessions covering company policies and compliance requirements.
• Provide refresher training on new products, services, or processes.
• Create training materials such as manuals, presentations, scripts, and e-learning modules.
• Functions as a hands-on supervisor, assisting in day-to-day operations and supervision of staff with adherence to the member outreach program.
• Assist with implementation of interventions to maintain and/or improve the quality and efficiency of operations/services.
• Prepare and utilize reports to monitor and audit systems, procedures, and the quality of customer services; represent the unit at departmental and planning meetings as requested.
• Ensure staffing policies, procedures and SOPs are standardized and current to meet business needs.
• Support the Strategic Plan; provide technical and content support to align programs/processes; assist Managers in developing new projects/processes as requested by health plans.

Qualifications

• Required Education: High School Diploma
• Preferred Education: Associate\'s degree
• Required Experience: 2-3 years call center experience
• Preferred Experience: 5 years call center experience and all background skills listed above
• Background in Managed Care and familiarity with Medicare and Medicaid is desirable
• Bilingual is a plus (Spanish or Mandarin)

Skills and Tools

• Process-based approach; ability to build forms and trainings in Canva, Snag-It, PowerPoint, Visio, Excel for tracking and training results, OneNote, SharePoint (administration), Teams Channels
• Strong training design, development, and delivery capabilities

Additional Information

• Pay Range: $77,969 - $116,835 / ANNUAL
• Same posting description for internal and external candidates
• Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Location: Kenosha, WI

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.