SUPERVISOR, CASE MANAGER

Job Title

Supervisor, Case Manager

Job Description

The Supervisor, Case Manager provides overall supervision of Case Managers at a facility.

Primary Duties and Responsibilities:

• The Supervisor, Case Manager plans, directs, and manages the duties in the case management staff.
• Responsible for the record maintenance, receiving, and discharge operations of the facility.
• The Supervisor, Case Manager develops inmate goals and responsibilities.
• Establishes and monitors inmate programs and work details and ensures all details are fully staffed by inmates.
• The Supervisor, Case Manager reviews and monitors correspondence from members of political groups such as the judiciary, Congress, Senate, and other representatives, and prepares necessary responses.
• Assists in training staff regarding inmate management.
• Coordinates and controls the inmate payroll system.
• Prepares reports for presentation to the U.S. Parole Commission.
• Gathers information from various staff regarding inmates' progress, adjustments, program participation, work reports, disciplinary actions, etc.
• Conducts intake screening and orientation programs to gather pertinent information and to advise inmates of required policies and procedures.
• Participates in the planning of overall institution programs and inmate activities.
• Formulates and maintains departmental budget.
• Performs staff duty officer functions as required.
• Must be knowledgeable and proficient in basic principles of inmate case management and developing inmate goals and responsibilities during the incarceration period.
• Advise inmates in areas regarding their sentences, prerelease planning, parole eligibility and hearings, and overall institution adjustment and activities.
• Initiates, responds, and writes correspondence to various law enforcement agencies, judicial systems, and various other parties.
• Provides liaison between the facility and contracting agency in matters pertaining to inmate case-management areas.
• Must be aware of various manuals and guidelines used by the facility.
• Advises management staff in areas of inmate management problems and other areas of concern.
• Assists in the intake screening on all new arrivals. Supervises staff in the maintenance of inmate central files and preparation of proper forms and documents.
• Performs periodic audits of Case Management procedures.
• Trains Case Managers and other staff in areas of responsibility.
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

• Bachelor's degree in a related field.
• Two (2) years of experience in case management either through a correctional facility or in the social services field.
• Good knowledge of general office practices and procedures, including budget preparation and control.
• Must have knowledge of proper correctional philosophy and policy to assist the staff in all aspects of case/inmate management.
• Must be knowledgeable in the basic principles of inmate case management.
• Must be knowledgeable of general business practices and procedures with knowledge of principles, practices and methods used in case management.
• Ability to speak, understand and write clearly.
• Ability to deal effectively with the public, subordinates, and inmates.
• Ability to develop and implement new practices, policies, and procedures.
• Ability to represent management when dealing with inmates.
• Ability to develop new practices and procedures.
• Ability to work with computers and the necessary software typically used by the department.