Supervisor, Campus Behavioral Health Operations and External Relations

Job Posting Title

Supervisor, Campus Behavioral Health Operations and External Relations

Hiring Department

Department of Psychiatry

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Exempt from FLSA

Earliest Start Date

Aug 10, 2026

Position Duration

Expected to Continue Until Aug 31, 2027

Location

AUSTIN, TX

Job Details

General Notes

Dell Medical School is seeking a Supervisor, Campus Behavioral Health Operations and External Relations.

Purpose

This position is funded through the Texas Child Mental Health Care Consortium (TCMHCC), a statewide initiative established by the Texas Legislature to strengthen access to and coordination of mental health services for children, adolescents, and perinatal women. The University of Texas at Austin Dell Medical School serves as a designated Health-Related Institution (HRI) under TCMHCC.

The Supervisor, Campus Behavioral Health Operations and External Relations, provides frontline leadership and operational oversight for school-based behavioral health programs. This role supervises community-facing staff, coordinates day-to-day program delivery, and supports consistent implementation of outreach strategies. The Supervisor collaborates closely with clinical teams, program leadership, school districts, and community partners to ensure effective program execution, regulatory compliance, and positive stakeholder engagement. Reporting to a Manager of Outreach and Education, this role translates program goals into actionable outreach workflows and monitors performance, quality, and service delivery outcomes.

This position has an end date of 8/31/2027, but may be renewable based upon availability of funding, work performance, and progress toward goals. Funding is expected to continue.

Responsibilities

• Recruits, hires, trains, supervises, coaches, and develops community behavioral health liaisons.
• Assigns staffing, workloads, schedules, and geographic coverage to optimize outreach activities and service delivery.
• Monitors staff productivity, engagement, and performance outcomes.
• Establishes performance expectations, conducts performance discussions, and manages corrective action as needed.

Coordinates Daily Behavioral Health Operations

• Oversees day-to-day outreach strategy and workflows.
• Ensures timely and consistent outreach activities across school and community sites.
• Adjusts workflows and staffing based on program demand and priorities.
• Troubleshoots operational issues and escalates complex concerns.

Leads External Partnerships and Stakeholder Engagement

• Serves as primary point of contact for designated school and community partners.
• Represents the program at community or academic events.
• Supports relationship management and communication with district leaders.
• Participates in stakeholder meetings, outreach events, and program briefings.
• Facilitates issue resolution and partner feedback collection.

Ensures Compliance and Quality Standards

• Ensures adherence to HIPAA, FERPA, and organizational compliance requirements.
• Reinforces documentation, reporting, and workflow standards.
• Supports audit readiness and addresses minor compliance findings.
• Escalates risks or compliance concerns to leadership.

Monitors Performance, Data, and Reporting

• Tracks operational metrics, utilization, and outreach outcomes.
• Reviews data for trends, gaps, and improvement opportunities.
• Ensures accurate and timely data entry in designated systems.
• Prepares routine operational and performance reports.

Implements Process Improvements

• Identifies inefficiencies in workflows and proposes improvements.
• Supports implementation of standardized processes and tools.
• Incorporates partner and staff feedback into operational enhancements.
• Assists leadership in piloting new initiatives.

Collaborates Cross-Functionally

• Coordinates with clinical, administrative, and IT teams.
• Aligns outreach operations with broader program goals.
• Supports internal communication and resource alignment.

Marginal or Periodic Functions

• Supports onboarding of new staff.
• Participates in special projects, pilots, or expansion initiatives.
• Contributes to development of outreach materials and tools.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Other duties as identified by department

Knowledge/Skills/Abilities

Managing and Measuring Work

• Effectively assigns, monitors, and evaluates work to ensure results are achieved.
• Defines clear performance expectations and tracks outcomes.
• Uses metrics to drive accountability and results.

Building Effective Teams

• Creates strong teams with high morale and shared accountability.
• Fosters collaboration and trust among team members.
• Addresses conflict constructively and promptly.

Process Management

• Designs, implements, and improves workflows for efficiency and consistency.
• Standardizes processes to improve service delivery.
• Ensures adherence to established workflows.

Interpersonal Savvy

• Builds productive relationships and navigates complex interpersonal dynamics.
• Manages sensitive interactions with professionalism.
• Builds trust with schools, families, and partners.

Planning

• Effectively scopes and organizes work to meet objectives.
• Anticipates workload and staffing needs.
• Prioritizes tasks to meet deadlines.

Customer Focus

• Prioritizes needs of stakeholders and delivers high-quality service.
• Responds proactively to partner needs.
• Incorporates feedback into improvements.

Organizational Agility

• Understands and navigates organizational structures and processes.
• Works effectively across departments
• Adapts to changing healthcare and education environments

Education & Experience

Minimum Qualifications

• Bachelor’s degree in Public Health, Health Administration, Social Work, Education, Psychology, Sociology, or related field
• Minimum 5 years of relevant experience in healthcare, behavioral health, public sector, nonprofit, or school-based programs including 1 year of direct supervisory or team lead experience.
• Relevant education and experience may be substituted

Preferred Qualifications

• Master’s degree in Public Health (MPH), Social Work (MSW), Health Administration (MHA), Education, Counseling, Therapy, or related field.
• Minimum 6 years of progressively responsible program or operations experience.
• Experience in behavioral health, school-based programs, or population health initiatives.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

Required

• None

Preferred

• Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT)
• Certified Healthcare Executive (CHE)
• Project Management Professional (PMP)

Salary Range

$70,000 + depending on qualifications

SUPERVISION

Direct Reports

• Behavioral Health Community Liaisons

Indirect Reports

• Contracted outreach staff or school-based support personnel

Scope

• Typically supervises 3-4 employees
• Oversees operational activities across multiple school districts or program regions
• Responsible for one primary functional area (operations/outreach) with coordination across clinical and administrative teams

BUDGET RESPONSIBILITY

• N/A

DECISION-MAKING RESPONSIBILITY

Independent decision-making

• Staff scheduling, assignments, and workload balancing
• Day-to-day operational adjustments
• Routine partner coordination and issue resolution
• Implementation of approved workflows and processes

Requires higher-level approval

• Budget changes beyond defined thresholds
• Program expansion or new partnerships
• Staffing increases or structural changes
• Major process redesign or policy changes

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation conducted by the employer, proceeding, hearing, or action, including an investigation conducted by the employer.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is . For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) (PDF)
• Right to Work Poster (English) (PDF)
• Right to Work Poster (Spanish) (PDF)

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.