Job TitleResponsibilities:Perform duties of shift manager in her/his absenceMaintains a clear line of communication at all levels of operation when appropriateSupervises floor dealers and protect the integrity of games through observation and following appropriate proceduresEnsures accuracy and completion of all signed paperwork and pit documentsMaintains frequent and effective contact with guestsEffectively deals all games supervisedMaintains a thorough knowledge of all rules regarding games supervisedPrioritizes tasks and handles multiple projects simultaneouslyInvestigates and resolves customer complaints and issuesConducts employee coaching sessionsAssists in training staffAnswers customer questions about game informationPerforms as a team member and assists fellow associates to ensure a smooth operationGreets guests appropriately, treating each person as an individual and in a professional mannerUnderstands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performanceCoordinates and completes hourly evaluations on hourly associatesCompletes other duties as assignedEnvironmental Working Conditions:The work environment contains bright lights, loud noise, and stressful situations.Target Salary:Target Salary Range $27.00Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.QualificationsSkills:Decision Making: AdvancedEmployee Relations: AdvancedActive Listening: AdvancedExperience:Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performanceProvide leadership to others through example and sharing of knowledge and skillAbility to manage stress appropriately and make decisions under pressureAbility to work weekends, holidays and evening hours as business demandsBasic computer skills MS Office, Word, Excel, emailBasic math skills, including addition and subtractionStrong verbal / written communication skillsProfessional attitude and appearanceRole model the Customer Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people's needsThorough knowledge of table game policies and proceduresMust possess the ability to deal multiple gamesAble to obtain and maintain level 2 Illinois Gaming Board licenseHigh School Diploma or GED requiredAbility to lift or carry 30 pounds occasionallyPrevious supervisory experience preferredTwo years Dealer experience requiredEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.