Supervisor of Account ManagementIAT Insurance Group has an immediate opening for a Supervisor of Account Management within our Surety department from our Scottsdale, Arizona location.This role will lead a team of 7–9 Account Managers to deliver exceptional service aligned with the organization's Guiding Principles. Furthermore, it will oversee the daily operations, ensure compliance with company standards, and provide training and development for both new and existing employees. It also will serve as a primary point of contact for customers, delivering high-quality service and support while acting as a liaison between clients and internal stakeholders and will maintain strong awareness of client activities and provides ongoing support to underwriting functions to ensure client needs are effectively met.This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely.Responsibilities:Provides leadership to assigned staff by:Leading organizational changeDeveloping and empowering staffCultivating strong relationshipsPositioning staff for success by aligning personal career goals with organizational goalsBuilding effective, diverse teams to achieve common goalsDriving engagement and fostering a motivating work environmentManages workflow and oversees the product output of account management staffProvides training and ongoing development opportunities for the account management teamAssists the field underwriting team in achieving annual financial goals, exercising judgment within authority limits to pursue profitable business opportunitiesFosters and maintains collaborative relationships with internal and external customersWilling and able to travel up to 15–20% for meetings and training delivery across various locationsPerform other duties as neededQualifications:Must-Have:5 years of Account Manager experienceKnowledge of Underwriting support processes and procedures, basic mathematics and problem-solving techniques.Strong keyboarding skills.Effective written and verbal communication skills used for interaction with all levels of associates and/or external sources in a variety of settings.Strong PC skills required.Must be detail and action oriented.Ability to work in fast-paced and deadline-driven production environment.Strong critical thinking skills.Strong organizational skills with ability to set and maintain priorities.Ability to adapt to changeTo qualify, applicants must be authorized to work in the United States and must not require VISA sponsorship, now or in the future, for employment purposes.Preferred to Have:Bachelor's degreeLeadership experienceSurety industry experienceAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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