SuccessFactors Employee Central Support Analyst

Support For Hris SystemsClient is a highly regulated company with a data-driven, analytical management culture and our Human Capital is both our greatest asset and cost. Human Capital data is managed through a global implementation of SAP SuccessFactors. This role is focused on supporting both the existing HRIS Product team and the wider HR population with the process support of the SAP SuccessFactors system and other HR Technologies and the data within them.Responsibilities: As tier 1 support for HR Technology applications the post-holder will support the users of the SAP SuccessFactors system by monitoring the case management tool (jira) and answering calls related to system and data issues.

This covers:Liaising with HR and the business to resolve data issuesData loads, audits and data corrections where requiredMonitor and manage the central organizational structure within SuccessFactors, in relation to Departments, Division and Business UnitsMonitoring and fixing issues in relation to the integrations with payrollDeveloping and maintaining documentation on product features, user guides and training materials for end usersProvide SuccessFactors training and regular ‘Office Hour’ calls for users in the central HR Service Centre and local Office ManagersOperational system support for annual processes managed within SuccessFactors, such as Performance, Talent and Compensation.The role will support user acceptance testing, validate product features and ensuring that the solutions meet business requirements.Must Haves:Experience of supporting HRIS systems, preferably SuccessFactors Employee Central moduleExperience of testing or data input into an HR systemFamiliarity with HR data and processesWorked in an HR department for at least 2 yearsA good attention to detail and methodical in their approachSelf-motivated and able to work under limited supervisionAbility to maintain confidentiality and exercise a high level of discretion.Proficiency in MS Excel to the level of data cleansing analysis, formatting, vlookups and pivot tablesGood analysis skillsNice To HavesFamiliarity of other SuccessFactors modules such as Recruitment, Performance & Goals, Time OffFamiliarity of payroll processingA positive customer service mindsetAnticipate customer and stakeholder needs with proactive follow throughExperience with process optimization or continuous improvement is a plusBasic understanding of different integration methods and toolsA passion for automation and AIRequired Skills : Enterprise Application SupportBasic Qualification :Additional Skills :This is a high PRIORITY requisition.