Substance Use Disorder Program Manager

Substance Use Disorder Program Manager

The Substance Use Disorder (SUD) - Program Manager is responsible for the assessment, development, program leadership, and continuous improvement of the Substance Use Disorder (SUD) continuum of care, with a focus on use of medications for addictions, optimization of SUD services in various specialty behavioral health and primary care settings, harm reduction strategies, and improvement of the health and quality of life of people who use drugs. This includes formulation and delivery of an effective addiction treatment strategy in a variety of physical and behavioral health settings in service to multiple coordinated care organization (CCO) regions.

Estimated Hiring Range: $102,330.00 - $125,070.00

Bonus Target: Bonus - SIP Target, 5% Annual Priority will be given to candidates residing in Oregon and Southwest Washington.

NOTE: This position is remote and preference is given to candidates in Oregon and SW Washington.

Essential Responsibilities

• Provide operational guidance to support the expansion and optimization of SUD services across the continuum of care, including primary care, hospital care, and specialty behavioral health.
• Determine and monitor key performance metrics to evaluate program effectiveness and support continuous improvement of SUD services.
• Provide guidance to program staff and cross-functional partners supporting this work.
• Provide technical assistance to internal teams and external partners to support implementation and improvement of SUD services.
• Launch and oversee projects that support implementation and improvement of SUD services.
• Support implementation of workflows, tools, and care coordination practices across care settings.
• Research emerging practices and share insights to inform program improvement.
• Collaborate with providers to implement and improve programs and processes to engage members in treatment.
• Coordinate and support learning collaboratives to share best practices.
• Translate policies, procedures, contractual requirements, and clinical models into operational practices across the SUD provider network.
• Serve as an internal subject matter resource on SUD programs.
• Support workforce development initiatives, including provider recruitment efforts, training, and workforce capacity‑building activities.

Experience and/or Education Required

• Master's degree in social work, counseling, psychology, public health, healthcare administration, behavioral health, or a related field.
• Minimum 5 years of experience in healthcare, behavioral health, public health, education, or non‑profit organizations.
• Minimum 2 years of experience supporting, developing, implementing, or evaluating substance use disorder (SUD) services, medications for addiction treatment, or related programs.
• Preferred Experience working with Medicaid, Coordinated Care Organizations (CCOs), managed care organizations, or other publicly funded healthcare programs.
• Experience developing and implementing strategic plans, launching new programs or services, and leading organizational improvement initiatives.
• Professional certification or advanced training related to substance use disorders, behavioral health, quality improvement, or healthcare administration.
• Experience with healthcare quality measurement, program evaluation, performance metrics, or continuous improvement methodologies (e.g., HEDIS, quality improvement initiatives, clinical program evaluation).

Knowledge, Skills and Abilities

• Knowledge of evidence-based substance use disorder treatment and recovery services, including medications for addiction treatment.
• Knowledge of trauma‑informed care principles and their application in program design and implementation.
• Knowledge of behavioral health and substance use disorder trends, emerging practices, and system transformation efforts.
• Understanding of adult learning principles and organizational change.
• Skill in analyzing, synthesizing, and communicating complex data insights, translating findings into actionable recommendations to inform decision‑making and program performance.
• Ability to work effectively in ambiguous and evolving environments.
• Ability to collaborate across teams and build consensus with diverse stakeholders.
• Ability to lead and influence cross‑functional and matrixed teams.
• Ability to identify opportunities, solve problems, and develop creative solutions.
• Ability to evaluate new ideas and assess potential operational impacts.
• Strong strategic planning and project management skills.
• Strong verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities and coordinate work across teams and systems.
• Ability to work effectively with diverse individuals and groups.
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions.
• Ability to accept direction and feedback, as well as tolerate and manage stress.
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day.
• Ability to hear and speak clearly for at least 3-6 hours/day.

Working Conditions

• Work Environment(s): Indoor/Office, Community, Facilities/Security, Outdoor Exposure.
• Member/Patient Facing: No.
• Hazards: May include, but not limited to, physical and ergonomic hazards.
• Equipment: General office equipment and/or mobile technology.
• Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.
• Work Location: Work from home.

Benefits

• CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre‑tax parking, pet insurance, 529 College Savings, etc.).
• We also offer a strong retirement plan with employer contributions.
• Benefits‑eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state.
• Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility.
• Non‑benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks.

Equal Opportunity Employer

CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization. CareOregon is a nonprofit, mission‑driven health plan, focused on providing care to low‑income Oregonians. The CareOregon family includes Columbia Pacific CCO, Jackson Care Connect, and our work as part of Health Share of Oregon. Our mission is to inspire and partner to create quality and equity in individual and community health. Our vision is healthy communities for all individuals, regardless of income or social factors. Making Healthcare Work for Absolutely Everyone.

Veterans CareOregon greatly encourages military veterans to apply.

CareOregon is a major sponsor of the annual Portland Veterans Stand Down and hiring fair.

Ranked #8 in the Health Care Category.