Subject Matter Expert– Business Analysis and Facilitation

We are an employee‑centric company that truly appreciates our team members and their value to our customers and the missions they support. Our full‑time employees receive a competitive benefits package that includes health/dental/vision/life insurance, 401(k) with company matching, PTO & paid holidays, employee referral program, and educational assistance.

Position Title

Subject Matter Expert – Business Analysis and Facilitation

Clearance

• Ability to obtain and maintain a favorable DHS Entry on Duty (EOD) determination and required background investigation.

Location

Camp Springs, MD

Job Summary

The Business Process Improvement and Management Support Services (BPIMSS) contract supports the U.S. Citizenship and Immigration Services (USCIS) mission to enhance operational efficiency, governance, and data‑driven decision making across the Immigration Records and Identity Services Directorate (IRIS), Verification Division (VER), and the Field Operations Directorate (FOD). The SME – Business Analysis and Facilitation provides senior‑level analytical, facilitation, and process‑optimization support to USCIS, translating complex operational and technical needs into actionable, well‑documented solutions. The role requires deep expertise in immigration policy, USCIS and DHS systems, large‑scale federal program management, Agile program execution, and measurable outcomes that improve mission performance.

Education And Experience

• Education: Bachelor’s degree in Business, Information Systems, or related field.
• Experience:
  • Minimum 8 years as a Business Analyst or Subject Matter Expert.
  • At least 5 years supporting federal programs, focused on process optimization, requirements analysis, system integration, or technology modernization.
  • Minimum 5 years supporting immigration programs, with familiarity with USCIS, DHS components, and the immigration ecosystem.
• Certifications (one or more required):
  • Certified Business Analysis Professional (CBAP)
  • PMI Agile Certified Practitioner (PMI‑ACP)
  • Equivalent Agile or business analysis certification

Essential Duties

• Business Analysis and Requirements Management
  • Lead end‑to‑end business analysis activities, including stakeholder engagement, requirements elicitation, validation, and documentation.
  • Develop high‑quality business requirements, functional and non‑functional requirements, process flow diagrams, use cases, user stories, and acceptance criteria aligned with USCIS standards.
  • Translate immigration policy and operational requirements into clear, actionable technical and business solutions.
• Facilitation and Stakeholder Engagement
  • Facilitate cross‑functional working sessions, workshops, and Agile ceremonies (requirements workshops, backlog grooming, sprint planning, retrospectives, solution design sessions).
  • Serve as liaison among USCIS program staff, technical teams, product owners, and external stakeholders.
  • Support executive and operational briefings by presenting analysis findings, process impacts, and solution recommendations.
• Business Process Improvement and Agile Support
  • Conduct current‑state and future‑state process analyses, workflow mapping, and organizational impact assessments.
  • Identify opportunities for process optimization, automation, and continuous improvement aligned with Lean and Agile principles.
  • Support Agile adoption by developing and maintaining product backlogs, refinement artifacts, and documentation that promotes transparency and effective execution.
• Operational Readiness and Deployment Support
  • Support operational readiness activities, including UAT, test scenario development, validation of requirements, and documentation of results.
  • Assist with development of training materials, SOPs, and operational readiness documentation.
  • Capture feedback from end users and stakeholders to refine processes and system functionality prior to deployment.
• Data‑Informed Decision Support
  • Support development and use of performance metrics, KPIs, and analytical inputs that inform process improvements and solution effectiveness.
  • Analyze qualitative and quantitative data to support recommendations related to workload, staffing, system usability, and operational efficiency.
• Compliance and Quality Assurance
  • Ensure all analysis and documentation complies with USCIS, DHS, and federal standards, including security, privacy, and Section 508 accessibility requirements.
  • Maintain version control, traceability, and documentation quality across all work products.

Knowledge, Skill And Abilities

• Expertise in requirements gathering, process mapping, and workflow optimization; strong understanding of Agile methodologies, testing, and system deployment.
• Ability to translate complex technical concepts into actionable business solutions.
• Five years of experience with immigration policy, exposure to agencies and offices operating in the immigration ecosystem, and DHS systems used for identity management and immigration status verification.

Security Requirements

• Ability to obtain and maintain a favorable DHS Entry on Duty (EOD) determination and required background investigation.
• U.S. citizenship required.
• Compliance with all USCIS security, SBU information handling, and access requirements.

OneZero Solutions, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.