Studio Director - Specialty Shops SouthPark

Join Faced as we open our flagship Charlotte location, which is set to open in Winter 2026. Faced will join neighboring tenants DryBar, Williams Sonoma, Lake, Sid & Ann Mashburn and many others in conveniently located Specialty Shops SouthPark.

About Faced The Facial Studio:

• Through its team of professional estheticians, Faced The Facial Studio provides its clients customized 30 and 50 minute facials and Hydrafacials using clean, effective product lines. A tailored and educational client approach, convenient and luxurious retail location, extended operating hours, accessible prices without add-on service fees, monthly membership options, and an easy-to-use online booking system help ensure Faced’s custom facials become part of its clients’ monthly skincare routine. Additionally, Faced offers a curated offering of skincare products to continue to enhance our client’s skincare routine at home.
• Faced operates 4 Atlanta area locations and will open its first Charlotte-area location at the Specialty Shops SouthPark.

Position Overview:

• The Studio Director is the leader of the studio and is ultimately responsible for its success. Core responsibilities include driving team growth and satisfaction, ensuring excellent client experiences, community-building, leading daily operations, and taking accountability for the studio’s financial performance.

Reports To: Regional Director

Primary Duties:

• Build Client Loyalty
• Drive repeat business, customer loyalty, and memberships by ensuring clients feel welcome in the studio, establishing strong client relationships, being respectful of clients’ time, and providing a comfortable and clean environment.
• Go the extra mile to create memorable experiences for clients.
• Proactively assess client satisfaction and resolve client concerns decisively, empathetically, and effectively to ensure client loyalty.
• Lead the Team
• Regularly provide in-the-moment and planned coaching/feedback to your team of estheticians and studio hosts
• Empower team with tools, information, and confidence they need to deliver an excellent customer experience
• Lead the end-to-end talent lifecycle: recruit, interview, hire, onboard, train, and manage performance
• Foster a positive, collaborative, and high-performance team culture; celebrate wins and resolve interpersonal conflicts with discretion
• Maintain a pulse on team’s strengths and opportunities; create ongoing training opportunities
• Performance Management
• Own the studio P&L: drive top-line revenue through schedule optimization, membership sales, and retail performance while managing controllable expenses
• Develop new client acquisition and client retention plans
• Analyze operational and sales reports to identify communicate trends, benchmark KPIs, and implement performance improvements with both the team and management
• Consultative Selling
• Articulate the Faced story, services, and product lines to educate guests and drive consultative retail sales
• Check staff/client communications and provide feedback and coaching
• Manage day to day front- and back-of-house operations, including optimizing staff scheduling, POS/CRM administration, and adherence to state board regulations
• Manage inventory and supplies, keeping appropriate stock levels
• Maintain cleanliness and orderliness in all areas of the studio
• Lead operational audits and secret shopper initiatives to uphold brand consistency and service excellence
• Assist with laundry
• Community Building
• Act as the local brand ambassador to introduce Faced to the greater Charlotte community
• Plan and execute studio events, seasonal activations, and local marketing campaigns
• Identify and cultivate strategic partnerships with neighboring businesses, influencers, and community organizations

Preferred Characteristics:

• Strong leader and lead by example
• Ownership and client-first mentality
• Operational experience
• Driven to be exceptional
• Organized and detail-oriented
• Ability to multi-task and maintain a calm demeanor
• Comfortable making and communicating difficult decisions and feedback to team members

Preferred Job Qualifications:

• Management and/or leadership experience - minimum 2 year experience
• Spa and/or luxury retail experience is a plus
• Experience working in a start-up or fast-paced environment
• Excellent written and verbal communication skills
• Proficient computer and Microsoft Excel skills including use of a Point-of-Sale and CRM tool
• Passion for skincare a plus
• Will be expected to develop an understanding of the esthetics field and be provided initial training

Schedule:

• Full Time with a variable schedule across weekdays and weekends, mornings, afternoons, and evenings. The typical schedule is 5 days per week including Saturdays.
• Highly Competitive Compensation Structure
• Paid Time Off
• Paid Holidays
• 401k Employee Contribution
• Medical, Dental and Vision Benefits (Full Time Employees)
• Life Insurance 100% Company-Paid (Full Time Employees)
• Complementary Monthly Facial
• Substantial Employee Discount on Products plus Partner-Sponsored Gratis
• Friends and Family Discount
• Team Member Referral Bonus