Student Worker - Office Assistant Penland - BC

Student Worker - Office Assistant Penland Hall Spring 2025 - BCJob Classification: Administrative and Office Services, StudentDepartment: Campus Living and LearningHiring Manager: Josue Flores OlveraContact: Schedule: Maximum of 20hrs/wkDesired Length of Employment: Fall 2025/OngoingPay Rate: $8.00Job Description:The purpose of the Office Assistant (OA) position is to provide administrative and relational support to on-campus communities at Baylor University. As employees of Campus Living & Learning, we expect OAs to recognize the value and importance of the on-campus living experience. In this way, the OA should be a helpful resource and referral agent for residents, parents, visitors, and faculty/staff in our communities.

OAs are expected to uphold Campus Living & Learning's Customer Service Standards. In addition, the OA plays a vital role in the safety and security of our residential communities by being aware of escort and visitation policies, verifying resident identity when applicable, and communicating issues of concern to other residence hall support staff.Responsibilities:Monitor door security and inform appropriate staff if any issues arise (i.e., Community Leaders (CLs), Residence Hall Director (RHD), and Safety and Security Education Officers (SSEOs)).Provide administrative support to residents including, but not limited to: room access support (e.g., unlock codes), checking out equipment, technical support.Assist in maintaining accurate log books for unlock codes, maintenance issues, equipment check-out, lost and found, and gift registries.Be knowledgeable of on-campus locations and resources.Support residents in communicating issues of concern to other members of the hall staff.Enforce and uphold Campus Living & Learning policies and procedures.Complete other administrative tasks as assigned by supervising RHDQualifications:Required Qualification: Must have completed at least one semester as a Baylor student.Office Assistants are required to be professional, friendly, courteous, helpful, and proactive.Office Assistants must be in good standing at Baylor University (minimum 2.5 cumulative GPA) while in the position.If the Office Assistant's GPA is below a 2.5, the Office Assistant's work agreement may be terminated.Failure to comply with or adhere to Baylor University policies, Campus Living & Learning policies, or state/federal laws could result in immediate loss of position and benefits.Learning Outcomes:Excellent customer service skills (in-person, per telephone, and via email)Organization and creativity in administrative responsibilitiesProficiencies in problem-solving; responding to issues with consistency, accuracy, and adaptabilityUnderstanding of the internal operations of a major, complex system (i.e. residence hall).This includes but is not limited to: facilities management, technical operations, safety & security monitoring.Required Skills:TypingAbility to learn a computer program for Front Desk functionsAbility to complete administrative tasks as requestedAbility to provide customer service to a diverse populationAbility to work on a teamTime managementSound judgement to respond to needs or crises as they ariseEmployer: Baylor UniversityWork Location: Penland HallWork Address: 1110 S 5th St, Waco, TX 76706