Position Details
Position Details
Student Employment Enrollment Requirements
Indiana State University student enrolled in at least 6 credit hours.
Comments to Applicants
All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: student-employment-list-of-acceptable-documents.pdf
Notice of Vacancy Number
ST
Job Title
Student Success Outreach Specialist
Job Category
Regular Student Job
Job Type
Regular Student Jobs
Position Class Code
82100 - Student - Unrestricted
Student Pay Grade
999
Hourly Wage/Salary
12
Job Summary/Basic Function
The Student Success Outreach Specialist serves as a key member of the Student Success Programs team by supporting proactive outreach initiatives designed to improve student persistence, engagement, and academic success. This position assists with identifying students who may benefit from early intervention, conducting outreach through multiple communication platforms, coordinating follow-up efforts, maintaining accurate records, and supporting campus-wide student success initiatives. ; ; This position requires professionalism, discretion when working with confidential student information, strong communication skills, problem solving, organization, and the ability to work independently. The specialist works closely with professional staff to ensure students are connected with appropriate campus resources and support services.
Specific Responsibilities
Work Schedule
Mon -Fri 8:00 am-4:30 pm according to student availability.
Desired Start Date
08/18/2026
Open Date
08/12/2026
Close Date
09/12/2026
Required Relevant Education & Experience
High School diploma or GED
Required Field(s) of Study
Current Indiana State University undergraduate or graduate student.
Preferred Relevant Education and Experience
This job has no supervisory responsibilities.
Required Certificates, Licenses and Registrations
Other Required Certificates, Licenses and Registrations
Preferred Certificates, Licenses and Registrations
Preferred Other Certificates, Licenses and Registrations
Knowledge, Skills and Abilities
Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Excellent public speaking skills, Experience and knowledge in job related program, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proven verbal and written communication skills, Willing to interact with students, Work effectively with a diverse community
Other Knowledge, Skills and Abilities
NCAA Guidelines
All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.
No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.
Job Duties
Essential Duties and Responsibilities
Student Outreach & Communication
Contact students through phone, email, text messaging, Microsoft Teams, and other approved platforms; conduct follow-up outreach for students referred through the university's Triage process; provide reminders regarding appointments, registration, financial aid, and campus resources.
Essential Duties and Responsibilities
Student Success Case Support
Review assigned outreach lists, document interactions, update case notes, track response rates, assist professional staff with monitoring follow-up, and identify students requiring additional intervention.
Essential Duties and Responsibilities
Data Management & Reporting
Maintain outreach records, organize student data, prepare spreadsheets, monitor outreach campaigns, compile reports, and assist with evaluating outreach effectiveness.
Essential Duties and Responsibilities
Program & Event Coordination
Support Bridge Week, Project Success programming, workshops, belonging initiatives, orientation activities, and other student success events.
Essential Duties and Responsibilities
Resource Development & Administrative Projects
Develop communication materials, update resource guides, create student-facing documents, assist with marketing and social media, and research student success best practices.
Essential Duties and Responsibilities
Professional Development & Team Collaboration
Attend staff meetings, training, project planning sessions, and contribute ideas for improving outreach strategies.
Position Details
Student Employment Enrollment Requirements
Indiana State University student enrolled in at least 6 credit hours.
Comments to Applicants
All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: student-employment-list-of-acceptable-documents.pdf
Notice of Vacancy Number
ST
Job Title
Student Success Outreach Specialist
Job Category
Regular Student Job
Job Type
Regular Student Jobs
Position Class Code
82100 - Student - Unrestricted
Student Pay Grade
999
Hourly Wage/Salary
12
Job Summary/Basic Function
The Student Success Outreach Specialist serves as a key member of the Student Success Programs team by supporting proactive outreach initiatives designed to improve student persistence, engagement, and academic success. This position assists with identifying students who may benefit from early intervention, conducting outreach through multiple communication platforms, coordinating follow-up efforts, maintaining accurate records, and supporting campus-wide student success initiatives. ; ; This position requires professionalism, discretion when working with confidential student information, strong communication skills, problem solving, organization, and the ability to work independently. The specialist works closely with professional staff to ensure students are connected with appropriate campus resources and support services.
Specific Responsibilities
Work Schedule
Mon -Fri 8:00 am-4:30 pm according to student availability.
Desired Start Date
08/18/2026
Open Date
08/12/2026
Close Date
09/12/2026
Required Relevant Education & Experience
High School diploma or GED
Required Field(s) of Study
Current Indiana State University undergraduate or graduate student.
Preferred Relevant Education and Experience
- Experience in peer mentoring, orientation, student leadership, tutoring, advising, residence life, or student organizations.
- Experience working with diverse student populations.
- Familiarity with university resources and support services.
- Experience using databases or student information systems.
This job has no supervisory responsibilities.
Required Certificates, Licenses and Registrations
Other Required Certificates, Licenses and Registrations
Preferred Certificates, Licenses and Registrations
Preferred Other Certificates, Licenses and Registrations
Knowledge, Skills and Abilities
Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Excellent public speaking skills, Experience and knowledge in job related program, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proven verbal and written communication skills, Willing to interact with students, Work effectively with a diverse community
Other Knowledge, Skills and Abilities
- Strong written and verbal communication skills.
- Excellent organizational and time management abilities.
- Ability to maintain confidentiality while working with sensitive student information.
- Ability to work independently while managing multiple priorities.
- Strong interpersonal and customer service skills.
- Experience using Microsoft Office, particularly Excel, Outlook, Word, and Teams.
- Attention to detail and accuracy.
NCAA Guidelines
All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.
No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.
Job Duties
Essential Duties and Responsibilities
Student Outreach & Communication
Contact students through phone, email, text messaging, Microsoft Teams, and other approved platforms; conduct follow-up outreach for students referred through the university's Triage process; provide reminders regarding appointments, registration, financial aid, and campus resources.
Essential Duties and Responsibilities
Student Success Case Support
Review assigned outreach lists, document interactions, update case notes, track response rates, assist professional staff with monitoring follow-up, and identify students requiring additional intervention.
Essential Duties and Responsibilities
Data Management & Reporting
Maintain outreach records, organize student data, prepare spreadsheets, monitor outreach campaigns, compile reports, and assist with evaluating outreach effectiveness.
Essential Duties and Responsibilities
Program & Event Coordination
Support Bridge Week, Project Success programming, workshops, belonging initiatives, orientation activities, and other student success events.
Essential Duties and Responsibilities
Resource Development & Administrative Projects
Develop communication materials, update resource guides, create student-facing documents, assist with marketing and social media, and research student success best practices.
Essential Duties and Responsibilities
Professional Development & Team Collaboration
Attend staff meetings, training, project planning sessions, and contribute ideas for improving outreach strategies.
Student Success Outreach Specialist in terre haute at Unknown Company
This position is listed as full time and onsite.