Student Records Manager

Student Records ManagerMoraga, CA Salary: $43,819.00 - $68,013.00 Annually Reference Number: About This Organization: Saint Mary's College of CaliforniaJob DutiesStudent Records Administration:-Analyze, evaluate, and process incoming student records and academic documentation in accordance with established College policies, procedures, and academic requirements.-Process transcript requests, diplomas, Academic Evaluation Changes, Independent Study and Internship Petitions, Grade Change Petitions, Declaration of Major Petitions, and other assigned academic records transactions.-Process education, enrollment, and degree verification requests using established procedures and applicable systems.-Review academic records and evaluations for completeness and accuracy and process authorized updates and corrections.-Identify incomplete, inconsistent, or unusual records and refer matters requiring additional academic or policy review to the Registrar or other appropriate College official.-Maintain accurate documentation supporting student records transactions and changes.Records Management & Data Integrity:-Maintain the accuracy, integrity, confidentiality, and appropriate use of electronic student records.-Create and run reports using institutional reporting systems to audit records for accuracy, completeness, and data integrity.-Review report results, identify discrepancies or errors, and process or coordinate appropriate corrections in accordance with established procedures.-Support systematic controls governing the creation, receipt, maintenance, use, retention, and accuracy of electronic student files and records.-Maintain student information in applicable Student Information Systems, document imaging systems, transcript and diploma systems, and related Registrar technologies.-Assist with identifying recurring records or data issues and communicate findings to appropriate Registrar staff.Customer Service & Records Support:-Research and respond to student records inquiries and requests from students, faculty, staff, and authorized external constituents.-Provide accurate information regarding Registrar policies, procedures, academic records requirements, transcripts, diplomas, petitions, and verification processes.-Communicate established regulations, procedures, documentation requirements, and processing timelines to students, faculty, and staff.-Research records-related questions and provide information consistent with established College policies and procedures.-Maintain confidentiality and appropriately safeguard student education records and personally identifiable information.-Provide timely and professional service through telephone, email, in-person, and other established communication channels.Other Duties as Assigned.Required QualificationsEducation: Associate's degree from an accredited institution required. Bachelor's degree preferred.Experience: Minimum of two (2) years of progressively responsible experience in student records, Registrar operations, higher education administration, records management, data processing, or a closely related area required.

Experience working with student information systems, academic records, transcripts, diplomas, or degree and enrollment verification processes preferred.Skills/Abilities:- Knowledge of or ability to learn student records administration, Registrar operations, academic records processes, and applicable College policies and procedures.- Demonstrated ability to analyze and process detailed student records and academic documentation accurately and consistently.- Strong attention to detail and commitment to maintaining accurate records and data integrity.- Ability to interpret and apply established policies, procedures, academic requirements, and records-processing guidelines.- Ability to create and run reports, review results for discrepancies, and coordinate appropriate records corrections.- Experience working with Student Information Systems and related higher education administrative technology.- Experience with or ability to learn transcript, diploma, document imaging, verification, and records-management systems.- Knowledge of or ability to learn National Student Clearinghouse services and their application within higher education.- Proficiency with Microsoft Office, Google Workspace, and related productivity and data-management applications.- Strong research, organizational, problem-solving, and time-management skills.- Ability to manage a high volume of detailed transactions and competing priorities while meeting established deadlines.- Excellent written, verbal, interpersonal, and customer service skills.- Ability to communicate records requirements, processes, and procedures clearly to students, faculty, staff, and external constituents.- Ability to identify matters requiring additional review and appropriately refer or escalate them.- Demonstrated ability to exercise discretion and maintain the confidentiality of student education records and sensitive information.Licenses & Certifications: N/ASalary$43,819.00 - $68,013.00 AnnuallyOther InfoTo apply for this position, please submit your application through the official NeoEd portal using the link provided below: Application MaterialsResume & Cover Letter