Job Title
Under the direction of the assigned manager, provide advanced support services to students in various District programs and services including various categorically funded programs; to refer students to other District services, community agencies, the general public, and opportunities as appropriate; and to perform a variety of tasks relative to assigned area of responsibility. This is a generic classification serving at the journey level in terms of student issues and then solutions.
Responsibilities and Duties
Essential functions include:
- Performing advanced technical and administrative duties pertaining to specialized District programs; coordinating the technical administrative aspects of program planning and development.
- Assisting and performing complex customer relations work to educate and market program services to businesses, organizations, potential program participants and the general public; performing assessments of organizational needs in order to develop and/or modify program goals.
- Serving as a lead worker, planning, coordinating and monitoring the work of subordinate technical and clerical support staff; scheduling, assigning and monitoring the activities of part-time and/or student workers.
- Serving as a technical resource to others regarding the most complex program activities and issues; serving as the District liaison with outside agencies, groups and individuals regarding program support and activities.
- Assisting and/or overseeing the day-to-day operations of a program office or site.
- Performing comprehensive case management services for program participants; matching students with program services; networking with other service providers and making appropriate referrals.
- Planning and coordinating outreach programs and activities; including the use of office space, by employers, college representatives and others.
- Planning, presenting and delivering oral and visual presentations, orientations, workshops and seminars to students or community members on behalf of the program; meeting with employers to promote and offer job employment services from the college; participating on committees and task forces as assigned.
- Planning and coordinating special activities, field trips, job fairs, on campus recruitments and other events; maintaining master calendars; preparing informational newsletters and bulletins, highlighting upcoming events.
- Overseeing and monitoring student participation in assigned programs and services; monitoring and evaluating program activities and procedures; planning, developing and presenting recommendations to improve technical methods and techniques of program administration.
- Performing complex research on internal and external data, methods, mechanisms and processes; performing advanced technical data analyses and comparisons; compiling, preparing and presenting data to management for evaluation.
- Entering, maintaining, tracking, evaluating and presenting complex data maintained in manual and/or automated systems; developing and running complex computerized queries; tabulating and summarizing data; identifying trends and concerns; preparing summary reports.
- Explaining and interpreting complex program policies, regulations and operational procedures to people contacting the office such as faculty, students, staff and the general public.
- Reviewing, verifying and processing program-related forms, applications and other documents based on applicable laws, regulations, policies and procedures; determining program/service eligibility; performing follow-up actions as needed.
- Meeting with program participants to collect and review transcripts, test scores and other academic progress documents; providing technical information regarding transfer requirements and/or career goals; reviewing and tracking progress related to educational and career plans; assisting program participants in completing college enrollment, financial aid, scholarship and other applications.
- Organizing, planning and developing work accomplishment timelines.
- Maintaining supply and equipment inventories; recommending needed purchases; preparing purchase requisitions; receiving and processing invoices and forwarding for payment.
- Establishing and maintaining complex file and record systems, including those for confidential and sensitive materials.
- Independently responding to complex inquiries and correspondence; preparing information and data requested for administrative review; preparing reports, files, correspondence and other documents; may develop and prepare visual presentations, flyers, and graphic materials.
- Providing information and support services to students in various District programs and services.
- Designing and developing promotional literature, pamphlets, forms, and displays of the various services offered by the District; virtual help desk support; updating web pages and social media.
- Organizing market events and workshops; contacting and making arrangements for speakers; coordinating facilities and resources.
- May process financial transactions or contracts; initiate requisitions and purchase orders, as required.
- Performing related duties and responsibilities as assigned.
Qualifications
Knowledge of:
- Principles and procedures of student interviewing and assessment.
- Program goals, guidelines, policies, procedures and eligibility requirements of assigned program or service.
- Current issues and trends relative to assigned areas of responsibility.
- Principles and techniques of job search including resume writing, interviewing and follow-up.
- Principles and procedures of record keeping.
- Standard office procedures, methods and equipment including computers, internet research, database and MS Office software applications.
- Basic webpage and social media operations.
- Pertinent Federal, State and local codes, laws and regulations and the California Education Code.
Ability to:
- Provide assistance and information to students with educational or vocational barriers.
- Provide information to students and the public regarding availability of District programs and services.
- Determine eligibility and matriculation requirements for new and transfer students.
- Recognize and understand student needs and make appropriate referrals.
- Provide testing services to individual students and in support of various campus programs.
- Respond to a wide variety of requests and inquiries from students, faculty, staff and the public.
- Effectively present information to small and large groups.
- Work independently and as a member of a team.
- Prioritize assignments; organize and work on several projects simultaneously.
- Work in a dynamic, fast paced, and high demand environment.
- Communicate clearly and concisely, orally and in writing.
- Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
- Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, linguistic, and ethnic backgrounds, and disabilities of community college students and staff as demonstrated by skills and abilities in cultural responsiveness and cultural humility.
Education and experience: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Education: Associate's degree from an accredited college or university with major course work in business administration, education or a related experience field.
Experience: Four years' experience providing information and career assessment services or a related field to students.
Supplemental Information
Working conditions: Consistent with its obligations under the law, the San Joaquin Delta College will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job. Physical demands include:
- Regularly perform desk-based computer tasks.
- Frequently sitting.
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 30 pounds.
- Rarely twist/bend/stoop/squat, kneel/crawl.
Work environment: Office environment. A workplace featuring typical office amenities, including computers, telephones, and office furniture, in a controlled indoor setting.