Providing high-quality customer service, the fully remote Student Loan Specialist will assist current and former students with their federal student loans through phone calls, texts, and emails, focusing on exit counseling and repayment options to prevent loan delinquency or default. Key responsibilities Conduct exit counseling and respond to inquiries from active and former students regarding their loan accounts Assist borrowers in bringing their loan accounts current through various communication methods and maintain accurate student files Guide borrowers through the Income Driven Repayment (IDR) application process and serve as a liaison with loan servicers and the Department of Education Required qualifications High school diploma or equivalent; Associate degree preferred Preferred knowledge of Title IV funding and the National Student Loan Data System (NSLDS) Experience in a call center environment is preferred Proficiency in Microsoft Applications (Outlook, Word, Excel) and G Suite tools (Gmail, Drive, Docs, Sheets, Calendar, Google Chat) Commitment to customer service and ability to interface professionally with staff and external relationships