Job DescriptionThe I.T. & A. Endpoint Team is looking for technicians excited to learn and grow in their technical skills!
We recommend basic computer literacy and troubleshooting knowledge; however, no previous experience is required for this position. In this role, you will assist faculty, staff, and students with their software and hardware troubleshooting and maintenance on college-owned computers.Time Commitment: Approximately 6-12 hours/week (2-hour blocks of time or more)Hours: Monday-Friday, 9 AM-5 PM with opportunities for break workSupervisor: Wyatt MaszczakLocation: Job HallPay Rate: $16.00/hourDesired Qualifications:Advanced knowledge of Windows and Macintosh platformsKnowledge of Microsoft Office, Zoom, and other Workplace ApplicationsKnowledge in computer hardware, software and networkingGood customer service skillsAbility to work independentlyAbility to troubleshoot problems in front of usersAbility to remain calm under pressureTask and Duties:Assist the team with equipment moves, removals, and adjustments.Assist with computer replacement and deploymentAssist clients with basic computer issues/skills as neededTroubleshoot and fix hardware and software issues with computer equipment and accessoriesHelp maintain the college's computer inventoryUtilize Teams, Excel, and other Microsoft Office Products for communication and record keepingUtilize our ticketing system to communicate and track work for clientsVisit Computer Labs and client offices to assist with technical issuesThe Endpoint Technician Student Team is committed to building and maintaining a diverse, equitable, and inclusive workplace for all students to learn and grow their professional skills. We encourage all interested students to apply regardless of their experience, race, gender/gender identity, or physical/mental ability.P.S., please include a resume, even if it only includes extra circulars!
Applications will be accepted until May 12th (end of finals). Interviews may be requested in person (preferred) or on Zoom with Camera ON. Please reach out to the hiring manager if you have any questions, concerns or need accommodations for the interview process.