Position Summary
Responsible for all student account functions, providing students and their families with customer-orientated assistance in handling their financial responsibilities to the school.
Position Summary
Responsible for all student account functions, providing students and their families with customer-orientated assistance in handling their financial responsibilities to the school.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following.
- Maintain an informative, efficient, friendly, and student-centered Business Office environment
- Analyze past due student accounts and follow up as necessary with face to face student meetings, by phone or by mail
- Bring delinquent accounts current by working out satisfactory payment terms including setting up student payments and obtaining promissory notes
- Contact students with delinquent payments with prescribed number of contacts via outbound calls, letters, statements and class in order to achieve predetermined collection goals
- Prepare and monitor weekly student statements
- Prepare and monitor daily student account postings and maintain all student account ledgers. Coordinate with all departments to ensure student status change forms are correct and complete
- Post cash transactions daily and assist in bank deposit preparation.
- Address any additional Accounts Receivable issues as needed
- Ensure institutional compliance with federal and state laws as well as company, federal, state, and regulatory agencies' regulations and policies
- Collects registration fees on future enrollments.
- Other related duties as assigned.
QUALIFICATIONS:
- Must have a minimum of a High School Diploma or Equivalent.
- Excellent computer skills in a Microsoft Windows environment.
- Collections experience required.
- Have a professional attitude and manner that reflects the high standards of MTI/DTC and a desire to shape futures.
- Strong customer service skills.
- Outstanding interpersonal skills including the ability to communicate effectively over the phone.
- Ability to communicate and interact effectively with students, parents, staff and faculty.
- Have strong organizational skills and detail oriented.
- Ability to work in a fast-paced environment
- Ability to multi-task and succeed with strict guidelines.
- Ability to follow policies and procedures set forth by the Midwest Technical Institute/Delta Technical College's SA & FA Office and Department of Education.
- Ability to accept constructive criticism.
EDUCATION and/or EXPERIENCE:
Associate degree from a college or university in related field; or minimum two years of collection related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Outlook, CampusVue
Compensation & Benefits:
- Salary – $21.00 – $25.00
- Benefits – Health Insurance, Dental, Vision, Retirement Plans, Paid Time Off, etc.