Strategy & Operations Analyst

Strategy & Operations AnalystNew York, NYWhy Charlie Health?Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment.

We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.About the RoleAs a member of the Growth Strategy team, you'll drive Charlie Health's national expansion by owning territory design, hiring strategy, and account assignment for our Outreach team, while also supporting planning needs across Community Engagement as part of the broader sales organization.

This role is highly cross-functional, partnering closely with Outreach leadership and Talent Acquisition to determine where to hire, how many roles to open each month, and what types of Outreach reps are best suited for each market based on data and growth objectives.You'll also lead territory builds, support regional reshuffling, and work with the broader team to ensure accounts are assigned efficiently. As new roles become available, you'll coordinate their release in a timely, strategic way to keep pace with company growth OKRs.In addition to these responsibilities, you'll support broader Growth Strategy initiatives related to market expansion, workforce planning, and operational efficiency across the Outreach organization. You'll be given a high level of autonomy and responsibility, and we expect you to "think like an owner" in everything you do.We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.

If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.ResponsibilitiesOwn territory mapping and book building for the Outreach team, ensuring rep coverage is structured thoughtfully and deployed effectivelyPartner with Outreach leadership and Talent Acquisition to support workforce planning decisions, including where to hire, when to open roles, and how to align coverage with growth prioritiesSupport account assignment, regional reshuffling, and rep coverage changes as the organization evolvesBuild and maintain analyses and planning tools related to TAM, hiring strategy, Community Engagement (inside sales) planning, capacity planning, and market expansionHelp improve territory mapping, workforce planning, and book-building processes through scalable operational enhancementsSupport execution of key Outreach workflow changes by partnering on rollout coordination, planning support, and process documentationConduct analyses of key business metrics and performance indicators to support data-driven decision-makingPrepare and present findings, recommendations, and updates to Growth Strategy leadership and stakeholdersRequirementsBachelor's degree0–1 years of full-time work experience; relevant internship experience in a start-up, consulting, or investment banking setting strongly preferredExperience with SQL and/or Tableau is a plusExceptional communication, interpersonal, listening, and relationship-building skillsMicrosoft Office proficiency—Word, PowerPoint, ExcelResourceful with a natural ability to problem solveProactive self-starter and natural multitaskerMeticulous attention to detailHighly analytical, with an ability to construct research and data-driven recommendationsLocated within a 45-minute commute of New York City and able to work 4 days per week in our NYC officeOur ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.