CareFirst BlueCross BlueShield seeks a Workforce Management Analyst II to forecast call volumes, model staffing needs, and support capacity planning for the Customer Service Center.
You will develop long-range capacity plans, create weekly schedules, maintain databases, and provide ad hoc analysis to ensure service levels are met. Collaboration with business leaders and disaster-recovery planning are part of the role.
#J-18808-LjbffrStrategic Workforce Planner II in baltimore at Unknown Company
This position is listed as full time and onsite.