To support strategic client relationships, the remote Senior Support Specialist will manage strategic support accounts, coordinate project delivery, and ensure high-quality service while fostering collaboration across departments. Key responsibilities: Act as the main point of contact for clients, ensuring effective communication and issue resolution Monitor project progress, provide status updates, and advocate for client needs and enhancements Establish and improve help desk performance metrics, contributing to knowledge management and training initiatives Required qualifications: Bachelor's degree in Computer Science, IT Management, Manufacturing, Business Administration, or related field (or equivalent experience) 2-3 years of Datacor ERP experience required Strong understanding of help desk support models High proficiency with Microsoft Office and business productivity tools Process-driven mindset focused on repeatability and scalability