To drive customer success and growth in transportation technology, the full-time Strategic Services Manager will proactively engage with at-risk customers, manage client relationships, and develop recovery plans, all while working remotely. Key responsibilities Engage with at-risk customers to mitigate churn risk and drive retention Establish and repair strategic relationships with clients to align their strategies and business outcomes Develop and execute recovery plans and Customer Success plans to ensure client satisfaction and utilization of solutions Required qualifications Bachelor's Degree in a relevant field or equivalent experience 3+ years of experience in customer success, account management, or client services in a client-facing role Proven ability to work with Executive and C-level teams Experience in project management and/or ITIL Strong consultative, presentation, and relationship skills