Strategic Sales Director, Agentforce Operations

Strategic Sales Director, Agentforce Operations

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

The Strategic Sales Director, Agentforce Operations role focuses on selling our cutting‑edge products that automate complex operational workflows and deliver trusted, human‑like reasoning at scale. As a key senior sales leader you’ll formulate and execute a scalable sales strategy within a designated vertical, driving growth by penetrating our existing Salesforce customer base and attracting new customers.

Your Role

You will work with customers to demonstrate the value of Salesforce’s Agentforce Operations product, guiding them to solutions that transform operations and streamline processes. You’ll be responsible for:

• Prospecting, pipeline generation, and revenue attainment for the Agentforce Operations product suite.
• Navigating medium to long sales cycles for strategic, high‑value AI transformation deals.
• Ensuring customer satisfaction and successful deployment models for early adopters and expansion customers.

Responsibilities

• Develop strong internal and customer relationships to create win‑win AI adoption opportunities.
• Clearly communicate the value of Agentforce Operations to business leaders.
• Drive revenue growth by closing new business and expanding existing accounts within your vertical.
• Develop and execute sales campaigns targeting operational transformation, digital labor strategies, and AI automation.
• Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic enterprise AI deals.
• Engage with stakeholders across Operations, IT, Customer Experience, and C‑suite leadership to understand business challenges and develop tailored, outcome‑based AI solutions.
• Maintain accurate sales forecasting and CRM updates.
• Collaborate with solution engineers, AI specialists, marketing, and customer success teams to provide a seamless end‑to‑end client experience.

Qualifications

• Deep industry expertise in one of the following sectors: Automobile, Healthcare, Financial Services, Energy, Consumer Goods, or Technology.
• 8+ years of quota‑carrying enterprise software or technology sales experience, ideally in SaaS, Conversational AI, RPA/Automation, Business Process Automation, or Cloud Enterprise Solutions.
• Excellent presentation skills, especially for a C‑suite audience.
• Experience selling with AEs across the Salesforce ecosystem to generate new logos and expand existing Salesforce footprint.
• Proven experience in solution selling, value‑based selling, and demonstrating AI/automation ROI to multiple stakeholders.
• Strong knowledge of AI technologies, LLMs, autonomous agent architectures, and data orchestration platforms such as Salesforce Data Cloud and MuleSoft.
• Familiarity with enterprise operational workflows, API ecosystems, and compliance/security frameworks for AI is a plus.
• Bachelor’s degree strongly preferred.

Key Attributes

• Strong consultative selling skills with a track record of exceeding sales goals in emerging technology sectors.
• Proven ability to navigate complex, multi‑stakeholder sales processes involving both IT and Business Unit leaders.
• Competitive spirit, resourcefulness, and a passion for solving complex operational problems with AI.
• Business acumen to articulate the tangible ROI of shifting from manual workflows to autonomous digital workers.
• Skilled in objection handling around AI trust, data security, and governance, negotiation, and closing high‑value deals.
• Ability to collaborate cross‑functionally and act as a trusted advisor on digital transformation.
• Knowledge of competitors in the AI agent, RPA, and automation space such as Microsoft Copilot, UiPath, and OpenAI enterprise solutions.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the accommodations request form.

Candidate Privacy Statement

Salesforce uses artificial intelligence tools to help our recruiters assess and evaluate candidates’ resumes. Humans always make hiring decisions. Please see the candidate privacy statement for more information about how we use your personal data and your rights, including AI tool usage and opt‑out options.

Equal Opportunity Statement

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment.

Benefits

Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at salesforcebenefits.com.

Compensation

The typical base salary range for this position is $157,650‑$244,510 per year. In California, New York, and select cities in the Boston, Chicago, Seattle, and Washington DC metros, the range is $173,460‑$269,080 per year. This range represents base salary only and does not include bonuses, equity, or benefits.