Strategic Sales Director, Agentforce Operations

Strategic Sales Director, Agentforce Operations

Job Category: Sales

About Salesforce:
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation isn’t a buzzword—it’s a way of life. The world of work is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Your role:
You will work with customers to demonstrate the value of Salesforce’s Agentforce Operations product, which unifies business logic, CRM data, and autonomous AI actions into a secure, scalable ecosystem. You will guide customers to the right solutions that transform front- and back-office operations, streamline complex multi-step processes, and establish the next generation of digital-first operational efficiency.

Responsibilities

• Prospecting, pipeline generation, and revenue attainment for the Agentforce Operations product suite.
• Navigating medium to long sales cycles for strategic, high-value AI transformation deals.
• Ensuring customer satisfaction and successful deployment models for early adopters and expansion customers.
• Develop strong internal and customer relationships to create win-win AI adoption opportunities.
• Clearly communicate the value of Agentforce Operations to business leaders.
• Drive revenue growth by closing new business and expanding existing accounts within your vertical.
• Develop and execute sales campaigns targeting operational transformation, digital labor strategies, and AI automation.
• Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic enterprise AI deals.
• Engage with stakeholders across Operations, IT, Customer Experience, and C-suite leadership to understand business challenges and develop tailored, outcome-based AI solutions.
• Maintain accurate sales forecasting and CRM updates.
• Collaborate with solution engineers, AI specialists, marketing, and customer success teams to provide a seamless end-to-end client experience.

Qualifications

• Deep industry expertise and experience within one of the following industries: Automobile, Healthcare/Life Sciences, Financial Services, Energy, Consumer Goods, or Technology
• 8+ years of quota-carrying enterprise software or technology sales experience, ideally in SaaS, Conversational AI, RPA/Automation, Business Process Automation, or Cloud Enterprise Solutions.
• Excellent presentation skills, especially for a C-suite audience.
• Experience in selling with AEs across the Salesforce ecosystem to generate new logos and expand the existing Salesforce footprint.
• Proven experience in solution selling, value-based selling, and demonstrating AI/automation ROI to multiple stakeholders.
• Strong knowledge of AI technologies, LLMs, autonomous agent architectures, and data orchestration platforms such as Salesforce Data Cloud and MuleSoft.
• Familiarity with enterprise operational workflows, API ecosystems, and compliance/security frameworks for AI is a plus.
• Bachelor’s degree strongly preferred.

Key Attributes We’re Looking For

• Strong consultative selling skills with a track record of exceeding sales goals in emerging technology sectors.
• Proven ability to navigate complex, multi-stakeholder sales processes involving both IT and Business Unit leaders.
• Competitive spirit, resourcefulness, and a passion for solving complex operational problems with AI.
• Business acumen to articulate the tangible ROI of shifting from manual workflows to autonomous digital workers.
• Skilled in objection handling (especially around AI trust, data security, and governance), negotiation, and closing high-value deals.
• Ability to collaborate cross-functionally and act as a trusted advisor on digital transformation.
• Knowledge of competitors in the AI agent, RPA, and automation space such as Microsoft Copilot, UiPath, and OpenAI enterprise solutions.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, recruitment, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and related matters. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Benefits

Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Base salary ranges for this position are $157,650 - $244,510 annually, with higher ranges for specific locations such as California, New York, Boston, Chicago, Seattle, and Washington DC. Incentive compensation, equity, and benefits are also available.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request through the Accommodations Request Form. Salesforce uses artificial intelligence tools to help recruiters assess and evaluate candidate resumes and qualifications; humans will always make the final hiring decisions. Please see the Candidate Privacy Statement for more information about how your personal data is used and your rights, including opt-out options.