Strategic Program Manager, Operating Model Transformation

Program Manager (Non-Technical)Are you a Program Manager (non-technical) ready for a change in your career? This could be a phenomenal opportunity to explore! We are seeking talent to support Aon Business Services (ABS) in a multi-year strategic Operating Model Transformation. Reporting to the Director of Program Management for partnering closely with an Internal Consulting team and collaborators across the enterprise, this role is responsible for running the governance, planning and performance management framework that enables successful delivery of the transformation across solution lines, regions, and functions. This is a hybrid role with the flexibility to work both virtually and from one of our US offices.Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed!Key ResponsibilitiesProgram Planning & Delivery Management Build and maintain the collaborative transformation roadmap, including scope, achievements, critical path, and interdependencies across workstreamsFacilitate identification, assessment, prioritization, and mitigation of program risks and dependencies, ensuring regulatory, compliance and operational risks are considered in all program activitiesRaise critical risks and recommended solutions to senior collaborators, and partner with workstream leads to baseline plans, monitor progress, and implement corrective actions where delivery risks emergeDrive planning, measurement and tracking of progress and benefits realization, ensuring alignment to the defined argument and strategic outcomesSupport resource planning and allocation within assigned projects, including tracking team capacity and flagging resource constraintsProgram Governance & Control Enable and maintain the governance framework for the operating model transformation, including steering committees, program approvals, and design workshopsDefine and administer standards, templates, and processes for program planning, status reporting, risk/issue management, and change controlEnsure decisions, actions, and dependencies are documented, tracked, and resolved in a timely mannerManage the program calendar, including steering meetings, forums, and key decision achievementsCollaborator Management & Communication Cultivate positive relationships with business leaders, key collaborators, and cross-functional partners to ensure agreement and engagement in transformation roadmapDevelop and implement a clear communication and reporting strategy tailored to executive sponsors, business leaders, and delivery teamsProduce high-quality program reporting (e.g., dashboards, status reports, executive packs) that provide clear insight into progress, risks, and decisions neededSupport change management activities in partnership with Change/HR/Communications teams, including impact assessments and engagement plansChange Enablement & Continuous Improvement Support changes and redesigns to the target operating model, including processes, organization, governance, and technology impacts, when challenges ariseEnsure that design decisions are traceable to strategic objectives and translated into clear implementation plansHelp define and monitor adoption and readiness metrics (e.g., training completion, process adherence, stabilization key performance indicators)Coordinate pilots, phased rollouts, and post-implementation reviews, incorporating lessons learned into future releasesContinuously refine PMO processes based on feedback, metrics, and lessons learnedSkills and experience that will lead to success5+ years of proven experience in project/program management, preferably with a consulting firmHands-on experience establishing Global Capability Centers (GCCs) or Centers of Excellence (COEs), including operating model design, process transition, and governance framework setupDemonstrated experience leading complex, multi-workstream transformation programs (e.g., operating model redesign, shared services, process re-engineering, or large-scale systems implementation)Experience supervising or managing people.

Experience working in a matrixed, global organization with senior executive collaboratorsAdditional Skills and Competencies: Discretion and Impact, Complexity and Problem Solving, Collaboration and Interaction, Organization Skills, CommunicationFor positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $120,000 to $150,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.