Strategic Enterprise Customer Success Manager (Fully Remote)

• Own strategic direction and post-onboarding success for complex enterprise customers.
• Apply data-driven decision making to evaluate performance, identify trends, and develop recommendations.
• Lead resolution of complex challenges and escalations with cross-functional alignment.

Qualifications:

• 6+ years of Customer Success experience with enterprise/government customers.
• Strong technical knowledge of SaaS, cloud, and IT operations.
• Experience using customer data and structured problem-solving.
• Comprehensive health, life, and disability insurance.
• Unlimited PTO and paid public holidays.
• Equity stock options and retirement plans.

Culture:

• Flexible remote role with proximity to key hubs.
• Inclusive, customer-obsessed environment.
• Most Loved Workplace for Young Professionals (2024).

HackerOne

HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.