Strategic Customer Success Manager

Strategic Customer Success ManagerRaspberry AI is looking for a Strategic Customer Success Manager to own and grow our most important enterprise relationships — $1B+ retailers and global consumer brands navigating a once-in-a-generation shift in how creative work gets done.You'll be the trusted partner who turns early AI adoption into deep, durable value: guiding design teams and leadership through meaningful workflow transformation, building the business case at the executive level, and expanding Raspberry's footprint in the accounts that define our category.This is a high-visibility, high-ownership role. You'll sit at the intersection of customer success, change management, and creative industry expertise — partnering with VP- and C-suite stakeholders to drive measurable outcomes from day one.What You'll DoOwn a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewalBuild and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworksDrive AI adoption across complex, matrixed organizations — navigating multiple business units, stakeholder layers, and change management challenges with confidenceLead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narrativesIdentify and close expansion opportunities in close partnership with the Account Executive teamProactively monitor account health, surface churn risks early, and own resolution with urgencyBecome a trusted domain expert on AI-assisted creative workflows — advising customers on how to embed Raspberry into design, merchandising, and go-to-market processesPartner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmapRepresent Raspberry at customer sites and industry events; periodic travel requiredWhat We're Looking ForMust-Haves5–8+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI companyDemonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts — you've worked directly with VP- and C-suite stakeholders and understand how large brands make decisionsProven experience driving AI or enterprise software adoption inside complex, matrix organizations — you know how to build champions, navigate change resistance, and move large institutions forwardStrong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alikeExecutive-level communication skills — polished, concise, and credible in any roomNew York City-based with the ability to be in our Dumbo, Brooklyn office one day per weekBonus PointsBackground in fashion, apparel, luxury, or the broader creative/design industry — you've worked inside or alongside design teams and understand their tools, pressures, and workflowsExperience with generative AI tools, creative technology platforms, or AI workflow enablementFamiliarity with PLM, DAM, or retail tech ecosystems (e.g. Centric, Bynder, Contentful)Experience working with global brand portfolios or multi-brand holding companiesBenefitsCompetitive salary and equity optionsUnlimited PTOComprehensive benefits package including health, dental, and vision insuranceOpportunity to work on cutting-edge AI technology with a high-impact teamFully remote with a supportive company cultureBe part of a rapidly growing company with significant growth potentialCompensationThe base salary range for this role is $160,000 – $170,000 annually, with a 25% variable component — bringing total on-target earnings to $200,000 - $212,500.

This position also includes equity.Raspberry AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.